All entries for Thursday 19 November 2009

BonusPrint throw away my Christmas Card Masters! How Not to get repeat business!

Writing about web page http://ppcpromotion.co.uk/blogs

Last year I created some Christmas Cards to send to clients and business contacts. I used BonusPrint who were competitive, had good tools and an album to save your work in progress.

Recently I went back to update and order a lot more. These cards were not featured in their promotions this time but it was not worth the effort to shop around; they would get the repeat business. So I tried to login and failed. Copied in the email address they send their constant stream of free this and free that offers to and they do not recognise this. I call to sort the problem to be told that all albums are deleted if not accessed after 3 months. To justify this their ‘customer services’ agent pointed out that they has lost most of their web-albums a couple of months ago!

How not to get repeat business! How do businesses win more repeat business? Surely by making it easier for their customers to buy? In this case, storing one file would have brought PPC Promotion back year after year!

Why have I put a link to the Blogs page on my site? This is a bit circular, surely?
Well, if you are interested in AdWords & Search entries then this page has featured entries from several blogs that are manually edited to be still relevant today.

Robert McGonigle : 19 Nov 2009 16:31 |  Tags: Bonusprint Poor Service Repeat Business |  Comments (0) |  Close comments |  Report a problem