Follow-up to CBE : Creating Business Excellence from Saif's blog
I really like the concept of EFQM. what I simply can say about it is that EFQM is explaining excellence or continuous improvement basen of the 8 fundementals. so, any organization wants to be an excellent one, they should integrat that 8 fundementals inside the organization. The detailed ideas of what the organizations should consider in the application of these 8 principles are then put in framework ( EFQM model). this framework is divided into two parts , enablers and resutls.
the Enablers and results, in total, are 9 criterion, then each of this criterion is divided into parts that the organization might consider to make full practice of that criterion.
for Example, lets take the criterion 1, which is about leadership , it expanded into 5 parts that concern leadership, link this criterion with others , in which they are representives of some of 8 fundementals : see below
1a. Leaders develop the mission, vision, values and ethics and act as role models.
1b. Leaders define, moniter, review and drive the improvement of the organization's managment system and performance.
1c. Leaders engage with external stakeholders.
1d. Leaders reinforce a culture of excellence with organization's people.
1e. Leaders ensure that the organizations is flexible and managers change effectively.
ok, after the practice of these 32 parts of the criterion, how do we know that we applied the concepts correclty or where do we stand from the standards of excellence?
here comes the use of radar. Radar is managment tool that help organizations to assess themselves to know their position in excellence. to make it simple, I think Radar is a tool to tell organizations how much they understood of the 8 fundementals and applied inside thier organizations.
Radar could be a tooll to guide organizations from where to start. so, i would build my enablers and results criterion based on the radar logic from the start.
What i really like about EFQM , is that it shows a holistic picture of an organization, links all the parts of it together, so it is eaiser for top management to see the stregths and areas for improvement inside the organizations, and helps in creating sustainable enviroment for continuous improvement.