Development of people and technology for knowledge management (KBAM)
For knowledge management it is important to work on both the development of people and the development of technology. For the development of people the culture of the organization needs to be changed so that it support knowledge sharing, team work and motivation of people to take part in the knowledge development process.The technology that can be used includes data stores, networks, internet, data mining etc. After the appropriate technology has been installed, it is necessary to educate and train the employees to use that technology. For technology without people appropriately using it has no value. It is people who make the technology useful or of no use. Also from an article I got to know that the effort required in the development of people is very huge as compared to the development of technology. It pointed out that 70% of the effort need to be expended in people, 10% in technology and 20% in process. So it all comes down to people in the end. The development and training of the people and the culture of the organization plays an extremely important role in effective knowledge management. It further strengthens the idea that people are the most important part of an organization and efforts need to be made to develop and nurture them. They need to be cared for and their capabilities need to be harnessed. This is the key to the success of an organization.