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January 08, 2013


After further reading on Six Sigma, it is a very effective tool for continuous improvement and it has addressed the quality issues through data analysis, reduce the financial cost of production, and use numbers to achieve zero defects. Personally I am really bad at numbers and calculation, after study Six Sigma it provides me a different point of view and more in-depth understanding of using statistics.

Apply Six Sigma project reduce waste during production in order to solve the financial issues, the result of saving cost will gradually show year by year. DMAIC show a clear stage the methodology of Six Sigma and easy to understand. The combination of theory and practical tools are able to lead people to a success project.

January 06, 2013

Six Sigma

From a basic point of view, Six Sigma is a methodology, a logical thinking and a tool used to improve business performance. But further in-depth, it's a philosophy that could change the company culture which links the company goal and the production process through implementation of Six Sigma project. Use a holistic approach to build the strategy into organizational culture and day to day activity which would support the organization to achieve long term benefit.

From personal point of view, Six Sigma solve problem from the internal operational prospective rather than customer satisfaction level. It is a guideline for day to day activities within the production process. It not only benefits the employees to carry out jobs more efficient and also provide the company with sustainable value.

At the start I was very confused about the actual implementation and measurement, and then we learnt the implementation of Six Sigma step by step. But it's still not very clear how it can be achieved. But after I read about the DMIC after class, it constructed my learning to a much clear pathway.

I felt I have to settle down and look back what we have learnt in class, and read more before I can understand what we actually studied. Combination of having lecture with tutors and self-learning, really guide me through my thinking.

November 24, 2012

Training and Employees

We had discussions in class about:

How many black belt, green belt, yellow belt and people who don't know anything about Six Sigma.

From my point of view, there is no best approach, every company is different. And the best choice of how many people should be trained have to depend on the number of people the company need to carry out a project. Because a company should not spend money to train people they don't even need.

Another argument we had is employee satisfaction.

For example, it an organisation only need 5 belts and there is a 6th person who want to become a belt and if he can be trained he will be very dissatisfied. I think in reality they company would increase their investment on training just to keep him happy.

November 14, 2012


System of Profound Knowledge (SPOK) is the relationship between the essential components of systems thinking. First defined by American statistician W. Edwards Deming, a system of profound knowledge includes:

  • familiarity with variations
  • such ascommon cause
  • special variation
  • interconnectivity ofsystems
  • psychology
  • motivating factors
  • theory related to the learningprocess

Dr W. Edwards Deming taught that the missing ingredient, and the ingredient that is most urgently needed in industry today, is profound Knowledge.

To restore motivation, innovation and joy in work and learning, a transformation of management is essential. This transformation requires the application of a system of profound knowledge and an understanding of processes and statistics. Areas of understanding include system optimization, statistical variation and losses resulting from tampering. Additionally, the transformation requires that management must comprehend human behaviour, cultural forces and motivational techniques as well as the process of change.

he prescribed a theory of management which encompassed four major concepts, each supporting and enhancing the others. The new philosophy requires an understanding and appreciation of four basic elements:

  • appreciation of a system;
  • understanding variation;
  • understanding psychology and human behaviour; and
  • theory of knowledge.

The relationship among these elements is multiplicative, such that the absence of any one element will negate the establishment of a foundation for transformation.

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