Knowledge management Strategy
Collaborative hypermedia is good for informal knowledge type and linking ideas without specifying relationships or roles. It is useful for documenting discussions and related documents for organisational memory.
Learned lesson databases involve articulation of the assumptions and processes that are followed when determining a solution to a particular problem, in a format that can be later retrieved.
These types of systems are software and database tools that capture and codify tacit knowledge. Most knowledge management systems involve some aspect of computer information technology. However, this is not the only way, and organisational knowledge can be effectively managed by employing traditional mechanisms such as cross functional project teams. Formal mentoring programs will allow employees to share their expertise with others
The following process is offered as a guide for actions that should be considered when implementing a knowledge management system:
- Assess the organizational culture to ascertain the values, mind sets, behaviours, and outputs. Determine whether some areas may need reengineering. Areas to consider are organisational structure, reward system, networks available and performance appraisals.
- Identify stake holders. Determine who needs to know, when do they need, how do they get the knowledge they need now. What can be done from a human resource perspective to facilitate the acquisition and transfer of the knowledge needed. Establish buy-in from those involved ensuring cooperation and contribution.
- Determine what knowledge or types of knowledge are critical to the organisation.
- Determine where they knowledge currently resides, i.e. databases, people, documents and external sources. Is it available or will an investment in people or equipment be necessary? Does it come from communities of practice, if so, how can other such groups be encouraged?
- Determine how the knowledge is created. What processes are currently in place for generating new knowledge?
- Select a business area or process to initiate knowledge management. Keeping the project small will help to keep it focused and will enable management to better assess the success/failure of the program.