Deming's sopk four point:
-Appriciate for a system:
Deming described that organization should execute as a system. If only optimize one component , it would destroy collaboration climate between other components. All componnets stable and continous improvement rely on interdependent. The more interdependent, the more collaboration.
-Knowledge about variation:
If an organization pursue excellence goals or functions, it needs to make changes. How to change ? Depending on theories? I don't agree. During the changes would appear some special variations or tempering, organization leadership have to control these variations.But 'control' is not the best choice, leadership should take preventive measures to reduce loss rather than waste lots of time deal with risk.
-Theory of knowledge:
Based on theories and stable statistics to predict the future risk and opportunities.
Organizations are composed by people. No people, no organizations. Understanding people is virtal for organizational leaders. Respect and innovate individuals in organizations can effectively optimize organizational processes and achieve organizational goals.