All entries for Monday 29 November 2010
November 29, 2010
How to use 6 sigma to achieve continual improvement?
If we want to achieve continual improvement I think we can through the following four steps:
First step: Structure
Vertical structure focuses on making decisions, and horizontal structure focuses on sharing information, knowledge, and technology.
Second step: Process
Processes need managers' support. If we wish to manage processes well, we need to manage people well. So 6 sigma's processes focus on leadership.
Third step: Approaches
6 sigma's approaches are based on facts and data.
Four step: Tools
The tools refers to DMAIC processes.
Anyway,through flexible structure and management of process we can timely solve problems and conflicts as well as improve work efficiency. If we solve problems and conflicts during the processes, we can easily improve customer satisfaction. What's more, we can combine approach based on facts and data with DMAIC processes to improve work efficiency and reduce cost. If we reduce cost, our stakeholders would achieve more profits.
In short, six sigma make us achieve high customer satisfaction and more profits for stakeholders, so six sigma is successful and it can achieve continual improvement. If both customers and stakeholders feel happy, the transformation is successful.