All entries for Saturday 27 November 2010

November 27, 2010

Changing processes really means changing people.

When using Six Sigma, or any other improvement methodology, it’s so important to remember that whatever you’re trying to change, it involves people. And people, generally, do not like change. This is because, as Graeme pointed out, it feels like they are ‘losing’ something in the process. This is why the failure of so many projects is attributable to people (95% due to socio-emotional factors according to PMI), and their motivation or lack thereof.

As a manager, or leader of change, you have to figure out how to involve people at all levels of an organisation. One way to begin this is to invite them to challenge the process, which is the first step to making them think how they could improve things themselves.


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