All entries for Monday 22 October 2007

October 22, 2007


The training of EFQM Excellence Model self-assessment was pretty fun, must say. Eventually, got some practises on RADAR (Results, Approach, Deployment, Assessment and Review) scoring matrix.

We evaluated 2 criterion parts of the company in the case study. The enabler was very in tune with certified assessor. The result was also very close.

The evaluation approach is very similar to Delphi Rounds, also based on team consensus.

Successful Organizations

Did some query in the database of successful organisations of EFQM, found something very interesting.

A lot of major automotive company appeared in the database, their involvement are limited to the production plant in eastern European countries.

How can this be explained? The trend of shifting manufacturing business to eastern Europe, since their labour costs are slightly cheaper? But isn't EFQM Excellence Model are designed to be suitable for all kinds organisations in all industries regardless of their size? Thought one of the best approach to start EFQM Excellence Model was Top-Down or Headquarter Roll-Out.

The majority of key competences of automotive companies remains to be in western Europe, why they falls behind than their colleagues in the east? Is this an indication of any sort?

October 2007

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