All entries for Friday 19 October 2007

October 19, 2007

university is an innovative place?

Some of paul's comment today, made me realised the education spirit of Warwick or UK even European (could be only Anglo Saxon) universities in general is based on continuous improvement. You are not allowed to have an opinion, you are only allowed to give constructive critique, it is only after that you will be given the permission to propose something.

Surely in the span of universe, any change that we have accomplished is only an increment. But I really thought innovation is about making drastic changes and some times is even by not playing the rules. Peter Drucker has defined innovation as creating a new dimension of performance. I guess what my experience so far in Europe, would only mean making an improvements by introducing something new. Not sure if it is a remaining influence of aristocracy in Europe, in contradiction of the new continent countries. Or perhaps that they are just simply trying to ensure that performance would not be a flop.

Still trying to learn the rules, no more of playing square peg in the round hole!


Reflection=Blogging?

Writing about Developing reflective practice from Paul's blog

I do appreciate that Paul has given us the opportunity to blog, considered it as part of the assessment, and even spent his time on looking at and making comments on our entries.

But I think reflection perhaps is a bit more about just simply putting an entry in your blog. Putting an entry in the blog, for most of times is nothing more than making a note or comment in one's journal (which was actually blog based on).

However, reflection whether it is  introspection or extrospection, it requires for most times, some form of contemplation and even meditation. Similar in Zen, this process of contemplation can be a gradual enlightenment or sudden enlightenment. I guess as for most people, it is a mix of both. The funny thing is most my enlightenment comes around late in the evening, when it is very quite, and it can easily drag me till early in the morning. Guess I have to find a better way sharpening my saw, instead of staying blunt during the day.


Quality is Free

Today in the guest presentation, Mr. Goodsell mentioned the Crosby Model or better known as Quality Management Maturity Grid. QMMG is one of the first models to benchmark the maturity of the processes. It was proceeded by the famous Capability Maturity Model (latter Capability Maturity Model Integration) a decade latter, which is adopted as the procurement standard of Department of Defence in U.S. of A.

The QMMG was first published in the book named Quality is Free written by Phil Crosby. (seems so many good books are out of print now a days! However our library has one copy) Mr. Crosby worked for Gleen L. Martin Company which now exists as Lockheed Martin after a number of mergers over time, as well as ITT Corporation which is another leading U.S. defence contractor.

Interestingly, his 14 steps quality improvement programme was more like a set of papers than what people recognise as process today. Also the definition of quality has changed in a great deal, since he defined the 4 major principles of "Doing it Right the First Time":

        • Quality is Conformance to Requirements
            • The Management System is Prevention
                • The Performance Standard is Zero Defects
                    • The Measurement System is the Cost of Quality
                    I doubt if they would still be held as correct today. Quality is no longer considered as a conformance to requirements, but satisfy customer expectations or even exceed. The role of management is no longer reactively to prevent defects, but proactively to build excellent practises within the organisation.

                    Punctuality is the Politeness of Kings

                    I think it was Louis XVIII of France who said that.

                    The value of time is the opportunity cost of time. English historian Edward Palmer Thompson even argued that neither industrial capitalism nor the creation of the modern state would have been possible without the imposition of synchronous forms of time and work discipline.

                    It is also believed, that Japanese Culture consider neither early or late is acceptable. The capability of fulfilling an obligation at a previously designated time is often associated with good manners and respect to others.

                    Interestingly, the only effective training on time discipline seems to be punishment. An uncivilised way to become civilised.

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