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November 20, 2009

PMI online learning Part 3

The PIUSS module ended today.  We learnt a lot this week but I would like to write about my final thoughts about the PMI online learning first.  This is because actually I have finished the learning on Sunday but I did not have time to write down my thinking during this busy week.  So, I must first do so or I am afraid that I'll miss some points.

During the business improvement project, we have to find out the root cause of the problem.  It requires the project team to have detailed understanding in the issue and the problem is acutally divided into very small parts.  In the example given, the late delivery problem can be improved by changing the kind of pens used to write the orders.  This is really amazing!  I didn't think of this little issue can actually affect that much.  This tells me the importance to understand our process before changing anything.  It is crucial to be clear in each step and we have to divide our problem into parts and go deep into each component.

Another important issue is the socio-emotional issue.  It is important that when we brainstorm our ideas in a group, we do not comment on others' opinion.  We should pay attention to people's feelings and encourage ideas from different point of views.  Sometimes, crazy ideas help to arouse useful solutions.

In addition, during the improvement project, the team should keep reviewing the process so that they know where they are and see if any changes they have implemented lead to improvements.

One final point is that we should learn from the business improvement process.  The skills learnt in the process help in other improvement project in the future.

To conclude, I find the business improvement process is interesting and also useful to the company.  As long as we stay on track and have a clear goal, it's not difficult to have improvement.

Cheers^^


November 10, 2009

PMI online learning Part 1

I finished the PMI online learning Part 1 about the selecting priorities last night.  I think this is an easy, convenient learning method.  I can control my time.  And the pace is good and it is very clear with the example for us to follow.  I like using this.

Alright, I am going to talk about what I have learnt in the first part of the online learning.

The PMI Improvement cycle helps improving business process.  The first stage is selecting priorities and the very fisrt step is to select a strategic issue to address.  Sometimes, when we realize there are some problems in the business process, we deal with them all together.  But it doesn't work because you aim at solving the problem without understanding.  Thus, we need to focus on one particular issue at a time to study and find out the solution through understanding.  This makes me think of the mini-projects for CBE.  When I first got the 6 mini-projects questions, I just wanted to learn all the module materials online so that I might be able to answer the question.  My problem was I did not focus on particular topic or model to learn and it's not effective as I didn't have a learning direction.  After the first meeting with my teammates, I learnt that we could deal with the questions one by one and that made things easier for me.  I think it is, in fact, a simple theory.  But human tends to forget the most fundamental knowledge.  I keep in mind this experience and I think this helps me in dealing with multiple tasks.  In last two weeks, I was busy with the project proposal, study skills assignment and PMA.  I priortize these things and so far I feel quite good to handle these one by one.  Of course, sometimes when I got bored in writing the study skills assignment, I read materials for the project.  But I think I was more focus at a time when I am doing a particular thing.  So, that's good, right?!:-)

Then, I have also learnt the project charter, SIPOC, project contract and so.

Another thing that I found interesting about is the people involved in the improvement process.  This is important to include different levels from the company.  Communication is essential.  I think this is easy for a small company like in the example.  I just doubt about how possible can we do it in a big company?  I remember what I learnt about the learning organization. Paul told us to change the company culture within our own department first and then to influence the whole company.  This is very ideal and I think it needs strong belief in this philosophy and has to insist on it.  This is challenging.

Just a quick thoughts about business process improvement.  I used to think that after realizing the problem, what next should be finding a solution.  I don't know the improvement actually takes a period of time and that can be several months.  That's interesting.  Though it's much more complex than what I thought, I think what I learnt so far do helps a lot and are very useful.^^

Reference:
Actually, I am not sure how to write the reference for the PMI online learning.  Could anyone help me?
Sorry for missing the reference at this moment.


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