All entries for Friday 20 November 2009
November 20, 2009
The PIUSS module ended today. We learnt a lot this week but I would like to write about my final thoughts about the PMI online learning first. This is because actually I have finished the learning on Sunday but I did not have time to write down my thinking during this busy week. So, I must first do so or I am afraid that I'll miss some points.
During the business improvement project, we have to find out the root cause of the problem. It requires the project team to have detailed understanding in the issue and the problem is acutally divided into very small parts. In the example given, the late delivery problem can be improved by changing the kind of pens used to write the orders. This is really amazing! I didn't think of this little issue can actually affect that much. This tells me the importance to understand our process before changing anything. It is crucial to be clear in each step and we have to divide our problem into parts and go deep into each component.
Another important issue is the socio-emotional issue. It is important that when we brainstorm our ideas in a group, we do not comment on others' opinion. We should pay attention to people's feelings and encourage ideas from different point of views. Sometimes, crazy ideas help to arouse useful solutions.
In addition, during the improvement project, the team should keep reviewing the process so that they know where they are and see if any changes they have implemented lead to improvements.
One final point is that we should learn from the business improvement process. The skills learnt in the process help in other improvement project in the future.
To conclude, I find the business improvement process is interesting and also useful to the company. As long as we stay on track and have a clear goal, it's not difficult to have improvement.