KM in SME's
I have read this topic in Umar's blogs. In his blog, he asked the necessity of a CKO in SME. I have a little thought on it.
I think, first of all, KM is a way of think and is a culture. It is invisible and abstract to be understood. Nevertheless, KM is so powerful that it can change and improve a company from top to bottom. It doesn't have to entitle a person with a specific role. But it is important to be promoted in the entire company.
I've come across some entrepreneurs who did really good job in business but were struggling in improving the efficiency of the business. As I mentioned in previous blogs, these businessmen are working with several well-known companies, including clothing, decoration, automotive and so on. Those big companies outsource manufacturing parts to these SME's companies. The SME's companies made their fortunes but hardly developed further. That is quite frustrating for those ambitious men.
I think it difficult to make KM work in SME's companies, especially some intensive manufacturing companies. But, I don't think it infeasible at all. Leaders must invest more on helping people who are without sufficient education to make them aware of the importance of their jobs, opinions and comments on their jobs. So that, this kind of companies could prepare a firm foundation for embedding new technology.
For those SME's who major in high technology business, it means even more to conduct KM as a business culture. Collecting existing knowledge is a base on which experts in the company could share and create more and later things for clients and markets. Those could bring more than profits for not only companies but themselves.
How would you do if you are running a SME's.