May 04, 2013

Effective Process for Knowledge

Effective use of information technology to communicate knowledge requires an organization to share an interpretive context. The more that communicators share similar knowledge, background and experience, the more effectively knowledge can be communicated via electronically mediated channels. At one extreme, the dissemination of explicit, factual knowledge within a stable community having a high degree of shared contextual knowledge can be accomplished through access to a central electronic repository. However, when interpretive context is moderately shared, or the knowledge exchanged is less explicit, or the community is loosely affiliated, then more interactive modes such as electronic mail or discussion databases are appropriate. When context is not well shared and knowledge is primarily tacit, communication and narrated experience is best supported with the richest and most interactive modes such as video conferencing or face-to-face conversation.

Our team thought that the information technology infrastructure should provide a seamless "pipeline" for the flow of explicit knowledge through the 4 stages of the refining process to enable

1. Capturing knowledge,

2. Defining, storing, categorizing, indexing and linking digital objects corresponding to knowledge units,

3. Searching for ('pulling') and subscribing to ('pushing') relevant content,

4. Presenting content with sufficient flexibility to render it meaningful and applicable across multiple contexts of use.

Information technologies such as the World Wide Web offers a potentially useful environment within which to build a multimedia repository for rich, explicit knowledge. Input is captured by forms for assigning various labels, categories, and indices to each unit of knowledge. The structure is flexible enough to create knowledge units, indexed and linked using categories that reflect the structure of the contextual knowledge and the content of factual knowledge of the organization, displayed as flexible subsets via dynamically customizable views.

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