All entries for Monday 19 July 2004

July 19, 2004

More Student Computing fun

I've just about finished putting together the Residences pages for the new Student Computing site, I think. I'm never quite happy with anything like this that I do though, as there's always things you can do to tweak it or change things around, and Sitebuilder lets you carry on doing that kind of thing for ever.

I'm also struggling to see objectively what people need in terms of information on how to connect to the residences network, having been using the network and working for the Piazza helpdesk for nearly a year now. Is all the information there? Is there too much irrelevant technical information in there? Is it buried too deep in the structure of the site? I just can't seem to tell.

I've also been trying to think how we can point students to all this information that we're putting up there on Student Computing. I think the material will help students to help themselves a lot more than they currently can (before they even get round to phoning the helpdesk), but that's obviously not much use if nobody knows it's there. The Residences section is currently hidden five levels below the top level in Sitebuilder, so clearly people aren't going to find it unless it's promoted in some other way.

For now I'm going to go back to the RCA documentation, while I try to mull over a few of these questions in my head. But if anyone has any ideas, I'd be glad to hear them :-)

July 2004

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