All 2 entries tagged Excellence

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October 24, 2010

How do we monitor progress on the journey to excellence?

An organization will achieve excellence only if it has a vision and every member of the organization is committed with it. This assumes a systematic operation. For that reason the organization must facilitate people to achieve personal goals that can contribute to the system¢s goal. This can be done through inspired leadership, process management approach, good partnerships and learning culture. Al these will have as a result continuous. And continuous improvement is correlated with progress. A great tool to implement and measure all that is the EFQM model.

To conclude with, I believe that these are the main element factors in which we have to focus in order to monitor progress on the journey to Excellence.

October 11, 2010

When Philosophy meets Management we have excellence

Today's lecture was fantastic. We spoke about the module (CBE) and all the procedure that we are going to face in order to be assessed. Although this is our goal (to be assessed and take good score), the most important thing is that we have learnt about some crucial values of excellence¢s philosophy.

First of all we saw a video of the man that began this philosophy in Japan after the World War II. Definitely Prof. William Edwards Deming is the “father” of excellence. All the philosophy of excellence, or else TQM (Total Quality Management), was based on his ideas and intelligence. In my opinion, among all that theories of Deming, the most important is the theory of PDCA cycle. The process is:

                                                                  Plan   -->    Do -->   Check --> Act 

                                                                     <---------- <----------- <--------                       

W. Edwards Deming Cycle

(That is the best i can do to display the cycle....Just imagine it as a cycle)

Someone who will see that he will probably say: “Ok it is just simply a plan that everyone can implement in his job, not a big deal”. In that case, he has missed the point. The “magic” is that it is cycle. First you plan then you do what you have planned, after that you check the results of your action, and at the end you act according to the results so that you will improve the process. Thereafter, you start from the beginning. For example:

  • I plan to cook (plan)
  • I cook (do)
  • I taste (check)
  • Next time I will cook it with less salt (Act)

The magnificence of this philosophy is that it can be implemented not only in the production line of a product but also in our daily life (cooking)…..

These assume an unstoppable procedure of always being better. As Paul said today, it is a continual improvement procedure. Always learn always being better. Anyone should assess himself / herself and reacting in order to correct his/her faults.

This theory can be implemented in workforce too. Managers (assuming that they possess the knowledge) have to learn to their employees that they should self assessed and improving their attitude. Changing mentality is the key. On the contrary we see managers shouting all the time and creating terrible working conditions. This has as a result workers feeling unhappy in their jobs and being unproductive. In my point of view this kind of leader is “dead”. Respect for the other people will offer the desirable results. That is mainly efficiency and effectiveness for the business and good salaries for people working there.

To conclude with I would like to cite a phrase of a Great Greek Philosopher which according to my humble opinion is the most important phrase that have ever been said. His name was (or I probably have to say is because people like him never die) Heraclitus and he has said:

“Everything flows, nothing remains still”……..

Knowledge change, people change, the environment change………Why we have to be still?????

PS: I do not know if I have translated the phrase correctly but this is the most common used translation that I found at Net. Thank you………

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