All entries for May 2011

May 31, 2011

When the end comes we move to another dimension

More or less we have reached the end of (this is my personal opinion) the most exciting year of my life. Yes it was, and still is, exhausting but I bet that we will miss it. Thinking today of what we learnt I came to a conclusion that first of all we realized and self-determine ourselves. Yes, I think that we have gained knowledge of what we really are which are our strengths or weaknesses, and based on that we can plan our actions so that we can improve our lives.

This made me think of one philosophical phrase that I really like:

The self-determination of the “I am” derives by understanding the “We are”. . . . . . .

Thinking of that phrase and linking it with the MBE experience I think that I realized the magic of this course. We understood our selves through the eyes of the “we”. We allow other people to reflect their perceptions regarding us and we reflect on them. We didn¢t act us individuals without philosophical orientation; we know what we have to do because we were aware of the external environment. We took into consideration of our colleagues and take care of them. We achieved our aims – purpose by being helped or helping the rest of the people. More or less MBE gave us a vision and showed us the way to it.

Of course we are different and our personal vision will be different (variation is part of our life) but we are a common cause. We all know what we have to do so that we can introduce excellence. We were a team and we learn how to act as a team.

This is the difference that forced a WMG tutor (not from MBE) to say that “MBE works” when he show our presentations. It is not that we are better from the other student. Maybe we can say that we are different. However we can give an alternative, a new vision. We can say tomorrow in the organization that we will work “I have a dream”…

Yes my friends we have understood ourselves and we know what we have to do. As Deming says it is now time to do our best…………….

May 21, 2011

The first thing you do when you do not know something …….. . . . . . Is that so simple?

Have we ever thought of the first thing that we do when we are not aware of something? Personally I Google it. . . . I want to learn about it. . . . Even if they are health symptoms, I Google it. Is a process that we take it as granted since we belong in information generation. However have we asked our parents or even our grand-parents about that??????? When my grand-mother saw internet she said “Do Germans spy us from that” (With all the respect to Germans but you have left your sign after world war 2 :P)……..

Her mind went that someone can observe your actions and learn about you through internet. Absolutely normal reaction in my eyes... In the same way it can have implications in organizations as well. Tomorrow we can use it for obtaining information from every corner of the world instantly. Why we shouldn¢t do so?

However there is something that made me be cautious about internet and generally the easy access to information. . . How we evaluate it? There is a lot of information out there? How we judge their use? Tough I think to give an answer on that! It is our theory that will manipulate and translate all that information into knowledge. However on what is that theory based?

The only sure is that we should be very cautious about the sources we use as well as our aim….. I do not have any idea on that????

May 20, 2011

Thoughts in Knowledge……………

Authors support that there are two types of Knowledge including tacit and explicit……….. However I am thinking of that a lot and I am tending to support the argument that explicit knowledge is not knowledge.

Can knowledge be transmitted? I really do not know. . . . . For understanding that we have to see the difference between knowledge and information………. Knowledge requires information and theory to be created (see Deming information is not knowledge). . . . Are all these that we read in the papers knowledge. . . . .. I think it is information. We filter them with our theory and create our personal (tacit Knowledge)………….

There are authors who supported that the difference between explicit knowledge and information is meaningless and that they are almost the same…………..

That is a great dilemma. . . . If we do not clarify their differences, we cannot manage knowledge since data and info constitute the basis of knowledge pyramid………...

May 18, 2011

Variation on information interpretation . . . How we differentiate ourselves from the others?

There was an era when having internet in your company was a competitive advantage by itself... However in our days internet is a necessity or else a must. . . . Think that in Kano¢s model of needs . .... .

So how you can gain competitive advantage, in manipulating and exploiting the infinite sources of information? I think it is the process itself and not the IT support. . . .In KM terms it is the soft aspect (people, culture, structure) rather the hard aspect of KM. This is why in my eyes organizations should focus more on people than in IT when it comes to KM. . . . .

MBE learnt as how to search for information. Instead of providing us with lectures and offering us the knowledge, out tutors gave us the driving forces supported as and let us search for knowledge by ourselves. ,. . . . I think this is a success that can highly be attributed to MBE culture. . . .

We tomorrow will find easier to search for info than other students of traditional courses. . Again MBE is different and made us different as well……….. Also we have learnt how to filter this info. . . Paul today said our problem is that we have a lot of information available and easy accessible………………. Yap we can find anything any time we wish……. Then the thing that will differentiate us from the rest is the way we translate the same information into knowledge ……..

This differentiation some of us will call it competitive advantage. I prefer to call it variation necessary for improving the whole system….. :P

May 17, 2011

Addicted with MBE…… Finally understand the power of Knowledge…….

From the beginning of this module we hear Paul saying with this strange “Deming¢ voice:

“Be guided by theory, there is no substitute for knowledge”………. Have we ever understood what the hell this phrase means……??????? Do we really realize the magnitude of Knowledge power?

Well I am doing my Management of Change PMA….. While the module in my eyes has a lot of similarities with MBE modules it develops a different perspective than MBE. Professor Dee is a really practical tutor and when it comes in PMAs she doesn¢t want fully referenced PMAs with a lot of academic Jargons as she calls them. I remember her phrase which was:

“You MBE people do not give a PMA with 40 references” ahahahaha…….. It is funny because the average of references in our PMAs I assume it is 28 or something like that and she aimed on MBE students…….. J…….. We love Dee……..

Thus I decided to read 10 to 15 references and do the PMA. This requires a lot of thinking and to write things by your mind. . . . . However when I am trying to do so directly my mind goes to the questions: How can you support that? Has it been proven? Where is your reference?

For example why the vision should include people of the company? Can I reference EFQM on that? I am trying to write things that I have originally thought of that but which is my ground basis? I have to support that or else I am thinking that I cannot support it. I think there is no basis for it….... So I decided to do it in MBE way which I strongly like…It is our way it is our philosophy…….
This is where knowledge comes and plays fundamental role……….It guides us it shows us the way and help us built our own work………. We have learnt to think like that……. We have changed and we have changed a lot……….. This is what MBE has provided us for our future career a different mentality…… A scientific basis which could be applied in real world with incredible outcomes…………………….

Yes there is nothing most important:

Be guided by theory………….. There is no substitute for knowledge

Denationalization. . . . . A myth that will never become reality. . .. .

Economists are arguing if it is better companies belong to the state or to private interests. . . On one hand right-political thinkers support liberalization on the other hand socialists support a more controlled by the state economy. . . I was thinking of that debate, because they are asking from the Greek government to sell some of its property. I am speaking with a lot of people that have different arguments on this topic. Personally I find both sides' arguments valid and I cannot argue back. My “God” this is a contrast…………..

So what is the problem? Why both sides seem to have right arguments? I was thinking of it this morning. I see everything through the eyes of Deming's SoPK and this made me to come to a conclusion for this problem. It doesn't matter if a company belongs to the state or to private interests. If the style of management is the current one the same bad results will be a reality. It is an illusion that under a private interest a company has better results. This is because there is fear. As we know managing by fear will have short term gains but in long term there will be a disaster. . . . . It is again that the best efforts will not bring an outcome if you do not know what you have to do.

I cannot find any other solution in that conflict and I would be glad to hear arguments about it because I think it is a debate that play fundamental role in our life.

The problem is that economists and financial people, who apparently are ruling the world, do not see the cause of the problem. And as Deming himself have said to Americans in 1980s' “In that country management has destroyed its people” and this is in my eyes the problem of the world. On one hand in public interest companies, people are not utilized and are inefficient on the other hand in  private interest companies, people have a short term efficient period but in long term they become less efficient than the ones in the public sector. Furthermore in order the private interest to enhance its efficiency it starts firing its people and hiring others. Then we have what Deming called mobility of management which destroys the system as a whole……………

Change the management system starting from the top and going down in my eyes is the only way to get “Out of the crisis”…………..

May 15, 2011

Knowledge culture…………. Eliminate fear………

Knowledge culture is regarded as the culture that anyone feels free to share and utilize knowledge…………. What I realized is that leadership plays fundamental role on that. More specifically eliminating fear and allow people feel proud of what they do is important. In addition taking risks and not be afraid for punishment in case of a mistake allow employees learn more and faster.

I correlated that with schools. I do not know why. Probably because I have linked schools with the process of learning. Ok it is not like that in the schools but is should be. So which are the cases? On one hand there are teachers that act as traditional teachers punishing, using scores as assessment method etc. On the other hand there are teachers that are acting as coacher or mentors to the kids and using scores for feedback by utilizing the power of self-assessment as well. . . .(It is like MBE vs other masters).

SO what do we choose for our organization? I searched for that in net and came across a research that took place in a school. It was proved that students that felt less stress and received a mentoring leadership style from their teachers, were able to learn more and faster………………

May 14, 2011

TPM in my room……

Some of our obligations after MBE are to listen and continually teach the others. (Set an example and help those to overcome the past are the other two: P).

Yesterday I had a dialogue with the responsible for maintenance in my accommodation. The problem is that when I came to my room the hand basin had  a problem. There is an iron stick which was screwed in the main part of the faucet for controlling the water (warm cold, power of the flow, etc) . . . ... However this due to the water getting there was broke down so it couldn¢t screw. . . . . . .

So I asked yesterday if they have this problem with the rest of the rooms. He answered me that most of the rooms have this problem this is why we by cheap faucets so that we can replace the broken part with low cost.

After that I thought of TPM………….. I proposed to him to establish a policy that directly when water gets into that part of the faucet the student is obliged to clean it. . . In that way the life of the part will be increased since the problem comes from the water that stays in that specific part for a long period…………………. ;)

The three principles of autonomous maintenance should be possessed my every one of us and applied in our daily life. It is a way of thinking and acting. Yes and this is what we have also to teach in the employees that will be working with us. Responsibility for the place in which we are working. ..... . J

It is again something that started from Japan and has its philosophical basis…………

May 12, 2011

Knowledge surprise………………

Knowledge surprise………………

A lot of people support that if you do not know something you cannot measure it………. I always had a problem in that phrase. Of course it is important to have measurements but my question is that “can we measure everything?

” I do not think so. While I was working in KM I thought how someone can measure knowledge? Can you ask how many knowledge do we have and get an answer of 20 cm or 50 kg? Nope. Back in Greece we say that someone possess a lot of kg of knowledge if he/she is clever but it is slang and it is for fun. How do you measure people feelings? Today I have 30 kg of sadness. Nope Thus I do not think that everything can be measured. .. . . . . . . .

It is again that the most important figures are unknown and unknowable. 

Thus the quote of the day is:

It is wrong to suppose that if you can't measure it, you can't manage it – a costly myth (Deming the new economics).

It is a great lesson that when we go out there for work not be based on what we can measure but in what we cannot…………………

May 11, 2011

Knowledge, Wisdom, Gnosticism.. . Understanding Knowledge.. The philosophical movement…

Knowledge – Wisdom - Gnosticism….. . . .. . . The philosophical movement…..

Well they say that there is one difference between languages all over the world and the Greek one. It is believed that the Greek language does not describe the things but explains them. . . . Thus I searched for the routes of Knowledge so that I can understand it. So this is the story:

The Greek word for Knowledge is “Gnosis”. In ancient Greece there was a philosophical movement which was called “Gnosticism”. It still exists but it is totally different from what Greeks believed to be.

Gnostics who were people that believed in Gnosticism supported that God didn?t created the world but a community of his own descendants that were called centuries or in Greeks “Aiones”. However one of them didn?t like what was going on there and started a revolution. So one of the centuries apostatized. This century was called wisdom or else in Greeks “Sofia”

Thus wisdom fell and separated by the community of Gods and have born an ancestor. However this ancestor was considered as bad since it was born outside the initial community of Gods. This ancestor in turn born his own ancestors and created the world that we live in. From that action he was called creator and his ancestors called rulers of the world. However the rulers didn?t like the wisdom since it was one of the initial gods and put her in prison inside the human bodies………………………….

There is the meaning. Wisdom which didn?t like what the initial Gods-centuries did is in every one of us. However it is captured in a bad materialistic world in which rulers prevail. Thus it is when we understand the problems of that world and gain the necessary “gnosis”-knowledge that will allow us to transcend in another space-dimension. Only then we will be able to understand what life is about and improve the system that we live in. Gnostics believed that it is tacit knowledge that will bear wisdom and will save our spirit. They supported a simple life in which love prevails and people despise the materialistic goods of that world.

All these benefits come only by one thing which is called Knowledge………… After this philosophical movement religions destroyed it. For example Christians supported that people should acquire knowledge however they provided 10 “rules” to govern the world. . . . . Ancient Greeks didn?t believe in rules but on that every one of us through knowledge will understand the limits of its own freedom and will set them in that level that doesn?t affect the limits of the other?s freedom. It is a self-assessment philosophy……………. And I think that the rest of the religions have rules as well. I am not sure about Buddhism (which personally I would like to learn about). . . . .

Well this is the story of Knowledge……………. Are we ready to gain? Or we afraid to do so. . . . . Gaining knowledge provides power but also is difficult………… It has a lot of pain to conquer and manage ideas that all the other people will probably consider as irrational…….. J

May 2011

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