April 28, 2011

Knowledge management in organizations

I am going through the literature review and I found something interesting about KM. KM should have a strategic approach. I couldn¢t realize that before I went through this literature. KM strategy should enhance and facilitate the overall strategy of an organization.

In my eyes this is now clear. Provided that organizations have a specific strategy with specific goals KM is the underpin infrastructure that will make available the necessary knowledge each time for taking the right decision and lead. IN EFQM this is depicted by the fact that excellent organizations should provide their leaders with the necessary information so that they can take decisions.

Thus alignment of KM strategy with the overall strategy and provide this relevant data. Can you imagine tomorrow as a leader having to take decisions regarding how you can introduce a new product in the market and the KM system provides you with the list of the supermarket. Something is wrong with that. . . . . . . Thus strategy which will determine the culture the structure as well as the processes within a system in respect to Knowledge is absolutely necessary.

Probably this is why most of organizations have abandon KM projects. Probably they thought that KM is only infrastructure and powerful information and communication systems.

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