How do we monitor progress on the journey to excellence?
An organization will achieve excellence only if it has a vision and every member of the organization is committed with it. This assumes a systematic operation. For that reason the organization must facilitate people to achieve personal goals that can contribute to the system¢s goal. This can be done through inspired leadership, process management approach, good partnerships and learning culture. Al these will have as a result continuous. And continuous improvement is correlated with progress. A great tool to implement and measure all that is the EFQM model.
To conclude with, I believe that these are the main element factors in which we have to focus in order to monitor progress on the journey to Excellence.