All entries for Sunday 10 April 2011
April 10, 2011
Two years ago I have been to an organization to analyze a problem that they had in terms of their product quality. I was working in CSR back then and my supervisor took with him in that organization for facilitating him.
The process was that a sheet of plastic was entering into a vacuum machine. The sheet was warming up and a mould was giving shape in the warm sheet.
After that the product was created and a cooler was cooling the sheet so that the operator can take the sheet out of the machine and cut the product from the whole sheet (Hope you understood the process).
The problem was that despite the cooling system the sheet was steel hot and the operator wasn't wearing gloves to grab the hot sheet. The boss had the belief that gloves will increase the time of production and thus the overall costs. I interviewed the boss to take that information and I interviewed the employ as well who told me that I cannot grab the sheet because it is too hot.
So the overall outcome was that the employee was letting the sheet in the machine more time that necessary. This affected as it is obvious the time aspect. However this was not the main problem. The sheet was under the special lamps that were creating the heat for more time. Despite the lamps were closed they still were warm and they were burning some sheets. So the surface of the product was not so good in terms of quality.
One of the solutions was to buy a new vacuum machine cost about 200000 Euros which will automatically put out of the vacuum a cold sheet ready to get cut. However the organization was a small Greek organization so there was no money for that investment. Thus, what I have proposed to that manager is to buy a pair of gloves and give it to the operator (cost 60euros). Only by that the percentage of fault products were dropped by 65%. . . . .
In my eyes this is a good example of how health and safety can improve the time of producing as well as the product quality. . . Also by thinking in a narrow minded perspective and do not consider all the alternatives can lead in poor judgments of the situation.
PS: Unfortunately I was a student and I did that for knowledge. No bonus on that . . . hehehehe
Reflecting back in the in module work of KBAM I am thinking of a meeting conducted for developing the presentation of Friday. While we have finished the ASSET management aspect we wanted to create the Knowledge Management one. However we started creating ideas by having little knowledge regarding knowledge management itself. After 15 minutes I realized it was pointless.
We were speaking about Knowledge management without having the knowledge to do so. What an irony. . . . Thus I recommended to call it a day go back home and everyone study about Knowledge Management. After that we could meet again and decide what to do. All the members agreed.
In my mind came people that without knowledge trying to speak for something new. Like all these that have experience and based on that experience trying to speak about something new that they do not even know. In the case of the team this would have led in a disaster.
Is that what happening in real life? Decisions taken without knowledge or at least without information could lead in absolute disaster?