Handling Difficult Conversations course
I attended the Difficult Conversations Course (LDC) on Thursday 3rd March .
The course was very interesting and gave an insight into the theories of conversations, importance of body language. The skills used in having conversations and the different levels of listening. It also covered transactional analysis and handling aggression.
We were given a template to use for a fierce conversation, breaking the issue up into different parts, name the issue, describe your emotions, clarify what is at stake, identify your contribution to the problem, your wish to resolve the issue and invite your partner to respond. We all had to fill out the template with a "real fierce conversation" we would like to have. We then used role play to act out the conversation. I don't really like role play but I could see the benefit of this practising before your undertake a difficult conversation working on your body language, tone and meaning.
I feel that this course has given me the confidence to tackle a difficult conversation and has given me strategies to work through problems rather than just ignoring them. So beware you may be my next difficult conversation!
If you are a Warwick University Staff member and want to find out more go to: Handling Difficult Conversations