December 03, 2012

QRM Reflective writing

Quality, Reliability and Maintenance module

First of all, I have to say that before I studied this subject, I always realize emphasis of quality, reliability and maintenance. There are many techniques and tools that can be implemented to my business company or any organizations such as TQM, lean thinking, Deming's philosophy and Six sigma. After long session 5 days of lecture and 2 days of seminar, many knowledge are gained and this blog writing will be explained what I have learnt from this great module.

The lecturers gave me the various aspect view of quaility, reliability and maintenance; how philosophies, systems, employee involvement, techniques and technology in order to reduce costs and increase efficiency.There many techniques of quality improvement&management I learnt from this module: TQM, SPC, ISO, Six Sigma, Fishbone diagram, EFQM, Deming's etc.

Lecture section

1st day: Focus on quality management, definition of quality, reliability and maintenance, Deming's. I found that it is really important areas to focus on since quality is the first impression of customer.

2nd day: Firstly, Economics of quality cost was introduced. It is quite new to me as I have never heard about it before. POC, PONC, failure and prevention are really important. Secondly, I learnt QFD tools which assist firms to benchmarking and meet customer requirement. Lastly, Steve Warwood shared his experience in the military submarine industry which helps me to realize how important quality is and how it can be implemented.

3rd day: I learnt six sigma, it aims to reduce variation defects. I learnt how to use six sigma, how to calculate the variation and so on. The method is DMAIC which is Define, Measure, Analyze, Improve, Control. This method dominates many Japanese-based company. It is really useful tools to learn for!

4th day: German crash video was opened during class. It made me think how it happens. It reflects what is the objective of this module as the reliability is neccessary in any business. Also, physical of failure and design for reliability methos were introduced.

5th day: Focus on maintenance part. Also an important issue to be concerned!

Seminar section

I have learnt how SPC chart exactly works. X chart, R chart were built over morning section of first day. It is important that the quailty should be control within limitation in the chart. The Ishikawa digram is used in order to answer the question of case study. It seems like a simple tool but it is very helpful as It can easily see the problem. I really like seminar section as it works as group. I can discuss opinions with teammate and I realize that teamwork is really important in this particular case.

My mini project: team 5

My mini project is about lean thinking compared with other quality management tools. My group chose TQM and Six Sigma as other tools to compare with lean thinking. I found that there are some similarities and some difference amongst these 3 models. All to all, there are all same objectives which is to improve quality in order to reduce costs and satisfy customers, shareholders and employee.

To sum up, this module emphasized me how important quality, reliability and maintenace are. Also, It gaves me a clear view of implications, advantages and disadvantages. They not be only factors that lead organization to be successful but they are one of areas that really important.


Vajnapol Bunyalak


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