All entries for June 2012

June 17, 2012

…something extra


As a part of KM process, besides all the good documents safely stored in the expensive system, experts usually fly from all over the places to Bangkok-based office, to transfer some certain knowledge of how some new stuffs in the system work.

In order not to limit the knowledge to just the key personnels directly responsible for the system, all interested staffs are usually invited to attend the sessions as well.

Is it a good idea to invite too many audiences???

Unavoidably, many audiences brought many different questions, from different perspectives.
As a results, the main responsible personnel received some answers to the questions they hadn't thought of and also had their chances to listens to other opinions.

However, are the targeted audiences were distracted by all those questions, not directly addressed by them.
Instead of having more chances to pause, think, and concentrate on something they might have missed,
they had to listen to all the stuffs which might not be of their interest at all.

I wasn't even sure myself; a one to one classroom with lecturer?


…deep and wide



A few years back, while watching an American tv show that, from a given group of Americans, most of them did not know what H2O was while all of them knew everything about the Kardashians. I think this reflects something on American educational system and how well they manage the knowledges on their fellow Americans.

However, I think they can still live their lives happily if at least they really know something related to their works which earn them money without having to know a single thing about chemical compound.
Besides, what would be a benefit of knowing H2O besides not to sound less intelligent while discussing chemistry with family and friends over a dinner table.

As a Thai famous poet once said: "One does not need to know everything, but an in-depth knowledge of a certain thing can bring one a fortune."

The question is....if the employees are knowledgable only how to do their jobs properly, should that be efficient for the organisation and the employees themselves?? ...is it enough?

Is it necssary that an employee have limited access to only information/knowledge related to his job?
I think it is enpough to make the wheel turn, but it is not enough to create new knowledge or make an organisation an innovative one.


…favourite chair


Several years ago I went to pick up my friend for dinner at her office, I didn't realize the chair I was sitting on (her chair) was purchased at approximately 1,000 pounds.

There are thousands of employees in her organisation and each of them is sitting on the identical chairs,
it means the organisation invested 2 million pounds for these chairs which their employees are to be sitting on at least 8 hours a day.

The chair was ergonomically design (that's what they claimed), for a computer user, to provide a maximum comfort,
and most importantly, to protect their employees from back pain.

Besides the chair, I was quite sure there must be other working environment-friendly equipments and activities.

I was impressed by the way this organisation was concerning over the well-being of its people, as people are the most vital assets. Even if they have the highest muti-billion cutting edge technologies of computer running the daily operation; without people input, it doesn't save the company from losing business.

So, 1,000 pounds chair makes all the sense; at least in term of asset management.

June 16, 2012

…dusk


Currently operating no different than most SMEs, I never pause to question myself the effectiveness of the way I study.
It is because I'm only thinking about surviving, indeed without goals and strategies, I lack direction and focus.

I can benchmark myself with others, see how high they all fly, but that does not make me understand the path to get there.
I can opt for self-assessment, it gives another view of how to get there (your destination not others') since it is tied with strategies, it objectively defines the course of actions that can be tailored specifically for me.

It could be harder doing it yourself than following some standard guidelines that tell you exactly what to do, what to fix.
I feel that self-assessment needs more input, creativity and initiation from the users than other methods.
It is harder to follow because there is no right or wrong, and the hardest part is the start,
until you realise that it actually reflects strategies of your business, then you know where to start.

First thing first, understand business strategies....
understand what you want to achieve.
set direction, measure it, then review it.


June 15, 2012

…hiccup


My friend told me that she is working on a very large scale computer system project in America for her organisation. A big portion of the human resources working on the project is from Bangkok; yes, imported from Bangkok because they are cheaper, but highly efficient.

After the implementation, all the good knowledges on how the system works needs to be transferred to the American employees who are to be supporting the system in a long run.

The funny thing is that, there is a problem regarding those expensivemanpower to support the system because after several knowledge transfer sessions, the American are still pretty much blank on how to support users of the system once problems arise; not because they're dumb, but the system is so complex that the people who did not involve in designing stage would be struggling understanding all the logic behind the designs.

She's still complining over this as the supporting people should have been involved throughout the designing and implementation stage, not just having several hours listening to a lecture. Something can't just be learned in a classroom without any hand-on experience (problem translating tacit knowledge into explicit and then share it).

She thought the company must have somehow realized this, but ended up having no choice due to the fact that the American are so expensive and their involvement would exceed the project budget. However, they might have to suffer even more cost when the system crashes and none of the expensive labour is able to do anything.

Like Greme said before sometimes what we can trasfer is only information, knowledge is cognitive things it involves experiences.
KMis an on going process that can never reach saturation. For this cross continent project, those Thai system designers will still have to work hand-in-hand with the American, a one time knowledge transfer session or a complete manual will not be enough.


June 14, 2012

…contractors


My close friend (the one working for that American company) has been complaining about her low income,
she always compared herself to a certain European contractor who is paid at least 8 times more than what she earns. 



Yes, she admits the contractor is good (well they ought to be), the guy knows almost everything and his contribution is so vital that his contract has been renewing for over a decade and it does not seems to be terminated anytime soon. 



It is not that the guy wants to keep all the knowledge to himself nor his apprentices are not able to learn anything from him (by saying apprentices I meant the company employees whom were assigned to learn from him).



The problem is that, the skillful employees always quit the company because the pays were horrible.

The question is, why organisation doesn’t try to keep their own (cheaper) employees and their knowledges, rather than being dependent on the super expensive contractor? 


Is this an efficient way to manage the company's crucial knowledge (and also asset, people)?

Some certain thing is just so hard to understand.


…join the club



well,...I love the idea that organisations invest in their people by giving them support and chances to develop themselves whether it's through training, seminars or other kind of activities.

My close friend is a committee for "Toastmasters", an international club her organisation joined. She participates regularly to its activities resulting in improvement of her skill in presentation, public speaking and leadership (also she gets to know more people from other departments).

What do they do at the club.....?
She told me sometimes they randomly pick an audience (most people joined because they have problem with presentation, public speaking, articulation etc.) to give an impromtu speech.
There will be a group of people who are assigned to do specific tasks such as, person A will count the number of "umm" or "err" in the speech, person B will have to count too many "well" or too many "the", person C a time keeper etc.

and at the end of the speech, a big round of applaud is mandatory, that's a positive way to cheer up the speaker no matter how horrible it was. then the evaluators (picked among the audience as well) will give positive feedbacks (they really have to find good thing about the speech whether it is tone, body language, smile, volume etc.), then person A,B,C (the counters) will declare the amount of unnecessary "umm" "err" in the speech.

Wthout being shot down with bad comments (they never compliment first and then "but you shouldnt have", instead they give recommendation for his/her next speech), funnily people have gained more courage to speak in public and be aware of the things they ususally do unconciusly when giving speech.

(this is one of many club's activities)

This kind of skill/knowledge can be acquired from forming a network, in this case, joining Toastmasters Club.
So I think it is such a good way for small firms, whose resoureces are limited, to develop their people and acquire knowledge with less cost.


June 13, 2012

…a circle in the head


I have this friend who is so bright, she always has good ideas and brilliant solutions to problems.
anyway,....it is not easy for her to communicate her ideas or thoughts to others.

I found out that she is a bright person not because she showed me or told me about her thoughts, but because I was trying so hard to understand what she spelled out and putting it all together.

I believe it is typical for a bright mind to be articulate,...in this case it is not.

She explained to me that when she tries to speak, her thought goes round and round in circle which make it impossible for her to communicate to another person, and thus, she usually keep quiet, and most of the time, she loses chance to speak out her good ideas.

If valuable knowledge is trapped in a person like this, what can a firm do to draw it out?
Suppose KM system is in place, what can they do to capture knowledge from their employees effectively?

A machine (e.g. IT system) alone will not be enough to extract what inside employees'heads, in the case of my friend, she need a medium, a human being that she is comfortable enough to explain things to, to be patient with her, like an interpreter or a translator.


June 2012

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