…a circle in the head
I have this friend who is so bright, she always has good ideas and brilliant solutions to problems.
anyway,....it is not easy for her to communicate her ideas or thoughts to others.
I found out that she is a bright person not because she showed me or told me about her thoughts, but because I was trying so hard to understand what she spelled out and putting it all together.
I believe it is typical for a bright mind to be articulate,...in this case it is not.
She explained to me that when she tries to speak, her thought goes round and round in circle which make it impossible for her to communicate to another person, and thus, she usually keep quiet, and most of the time, she loses chance to speak out her good ideas.
If valuable knowledge is trapped in a person like this, what can a firm do to draw it out?
Suppose KM system is in place, what can they do to capture knowledge from their employees effectively?
A machine (e.g. IT system) alone will not be enough to extract what inside employees'heads, in the case of my friend, she need a medium, a human being that she is comfortable enough to explain things to, to be patient with her, like an interpreter or a translator.