January 25, 2005

The Internet Is Gone

So I'm up this morning and I can't get to any non-Warwick sites via my computer in my room here on campus.


Anyone else out there getting this?

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  1. It was a planned outage from 6am – 8:30am. Goes to show ITS don't do a very good job of informing everyone. I wonder how many calls they got this morning.

    ITS Outage

    25 Jan 2005, 08:27

  2. It's been on the front page of insite for days.

    25 Jan 2005, 12:29

  3. Chris May

    - which raises an interesting question: How should ITS tell people about this kind of thing? Emailing round all and sundry for every service interruption would be pretty unpopular, I think. Major outages get put on the insite homepage; more mundane stuff goes on the ITS homepage . In addtion there's a mailing list (its-dept-contacts) of individuals whose job is to disseminate information out to their departments. But clearly that's not reaching it's target audience – any ideas for how it could be improved ?

    25 Jan 2005, 12:58

  4. Mathew Mannion

    Major outtages should get a small redirect webpage saying "THE INTARNET IS DOWN AND ITS OUR FAULT, BACK SOON" when they access a non-warwick.ac.uk site.

    25 Jan 2005, 14:41

  5. We could force everyone to use insite as their homepage then they wouldn't miss the info. (Now I'll take off my facist jack boots!)

    25 Jan 2005, 17:12

  6. Chris May

    Casey: Even if you could do that (you can't, technically, regardless of whether or not the political will was there) it wouldn't work. I look at insite most days and I never noticed that item. One very quickly gets the hang of ignoring most of the content on that page whilst en route to wherever you actually want to go – pretty much the only thing that stands out for me is the top story.

    Mat's idea is interesting, but would only work for a subset of outages (basically, problems with the web connection outside of warwick, which happen maybe 3 or 4 times a year, almost always at 7:00 am on a tuesday morning), and it would moderately hard to implement, since we don't have an HTTP proxy in pace at the moment (or rather,we do – wwwcache.warwick.ac.uk , but it's not transparent and most users don't use it)

    I quite like the idea of an opt-in SMS notification service, which could not only inform people of stuff like service outages, but also other interesting things like lecture cancellations/moves, overdue library books, cheap beer at the union, etc.

    25 Jan 2005, 20:48

  7. Mathew Mannion

    I like that idea… Is that Kieran's new project? :)

    I assumed that Warwick had an HTTP proxy, or that the traffic shaper could do something magick… Back to the drawing board on my thinking there then

    25 Jan 2005, 20:55

  8. Chris May

    It's not – yet. It's currently in the 'thing-we-all-think-would-be-cool-if-only-we-can-make-a-business-case-for-it' project phase :-)

    The edge routers probably could do some cleverness, given enough fiddling with. But I doubt that network ops would want to complicate maintenance any more by having a seperate set of router configs just so's Tom can get an informative error message on a tuesday morning. After all, the work was finished before the helpdesk was open so it's not even as if it would save them any calls ;-)

    25 Jan 2005, 23:04

  9. My tongue was firmly in my cheek. You're absolutely right. We find that the page element that most people blank out is the 'buttons' on the top right.

    27 Jan 2005, 12:05

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