September 30, 2006


Our house of 4 need to get us some broadband, anybody got any advice?

- 43 comments by 3 or more people Not publicly viewable

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  1. Yes. Do not, under any circumstances whatsoever, even consider having NTL as your provider. A simple search on Warwick Blogs for entries about them should tell you all you need to know about this bunch of cowboys.

    01 Oct 2006, 02:01

  2. Tiscali seems to be quite good value.

    01 Oct 2006, 16:07

  3. Yeah I’ve heard good things about Tiscali. I personally would go for Plusnet, but certainly a BT line + ADSL provider seems the way to go, rather than cable (particularly as there’s no monopoly with ADSL providers.)

    01 Oct 2006, 16:13

  4. Mathew Mannion

    NTL – 3-4 days to get it up and running, and if you’re lucky you never have to deal with them ever again.
    Everyone else – 4 weeks to get it up and running, but you’ll be fine if anything goes wrong. Probably cheaper too

    So depends on your urgency really.

    01 Oct 2006, 19:43

  5. I hear that ResNet is quite good.

    01 Oct 2006, 21:42

  6. Oh come on, that was funny!!! Surely an acknowledgement of the joke would have been nice?

    03 Oct 2006, 18:28

  7. Allan Clark

    I would really recommend NTL if possible. I’ve been using cable since Blueyonder first rolled out their 512k service in 2001 ( ?? ) and I have never looked back. I use a 4Mb shared NTL connection down here and I have absolutely no complaints. The advantage with a cable company (from my experience) is that there is no buck passing! NTL develop and maintain their own infastructure from top to bottom, so you don’t get any “Oh it must be your BT line, better get them to check it” problems like you will from an ADSL ISP.

    04 Oct 2006, 13:30

  8. Custom Term Papers Writer

    Tiscali will be best for you.

    04 Oct 2006, 13:54

  9. chicken liddle

    NTL is great as long as you don’t want to call customer services for anything. If you do it means up to an hour on hold.. tsk tsk tsk…

    05 Oct 2006, 11:34

  10. NTL is great as long as you don’t want to call customer services for anything. If you do it means up to an hour on hold.. tsk tsk tsk…

    Exactly my thoughts, I have it at home and here in Leam. Customer services is ran by a group of highly untrained monkeys.

    It all comes down to whether or not you NEED a phone line or not. If you do, then get something like Tiscali or bulldog. If you don’t then get NTL, as it’ll be MUCH cheaper.

    05 Oct 2006, 13:08

  11. cHarlotte

    I think broadband only works on cable, doesnt it? I mean, my family is a family of two and we have cable AND broadband (I think.) Sumthing 2 do wiv NTL stuff I fink…

    05 Oct 2006, 16:47

  12. Andrew

    “Tiscali will be best for you.”

    Rubbish. Have you had experience of tiscali? They are the worst company I’ve ever dealt with. As for their “Unlimited Internet”, that is a right con. A fair use policy is in place (ok, understandable) and if you seem to be downloading alot, after 3 warnings you are put onto the “bad boy pipe”, whereby your bandwidth is shared with all the other badboys – in other words your bandwidth drops to dailup levels. There is a 6pm-11pm peak time usage plan in action, whereby if you download ~50meg in this time you will get a warning. Out of this time you need to be doing ~30Gb/month to get a warning. Sharing this connection between 4 people will in no time result in your connection being ‘managed’ – i.e. damn slow.

    “so you don’t get any “Oh it must be your BT line, better get them to check it” problems like you will from an ADSL ISP.”

    Tell me about it, I was driven near to insanity with the constant buck passing by BT and Tiscali.

    Go with NTL, you can get a 9 month contract so you aren’t out of pocket for internet usage that you can’t use. Despite what many people say about NTL I have never had one problem with them, bar being billed the wrong amount one month. Rang them up and was credited on the next bill with no problems whatsoever. The speeds are great, Tiscalis are far from great, even in the dead of night, and your usage limit really is unlimited, I was maxing out my 2meg connection for several months and they didn’t batter an eyelid. For four people something like this is very necessary, going with a company with a download limit could be problematic with 4 students.

    05 Oct 2006, 18:29

  13. Go with NTL, you can get a 9 month contract so you aren’t out of pocket for internet usage that you can’t use

    Unfortunately thats not the case anymore, they have stopped the 9 month contracts, so you will have to get a 12month one, but still they will be the better option and work out cheaper if you don’t need a landline.

    05 Oct 2006, 19:45

  14. Charlotte

    I suppose it’s the best idea to go with NTL, so you can always get a 9-month contact and you arent out of pocket for internet usage and stuff xx

    05 Oct 2006, 20:26

  15. Seriously, just disconnect your god damned internet for forty god damned years woman.

    07 Oct 2006, 22:37

  16. steve

    well ntl are on my blacklist so i will never use them again, but that’s because i’m not a student so i dont have to use them. when i was looking for internet a couple of years ago they were the only real option, so you may find they’re your best bet. Their internet was fine, and you can get tv/phone/internet fairly cheaply, at least you could 2 years ago. their tv however is pretty shit. i think the boxes they use are probably really old, cos our tv programmes used to cut out briefly every so often. However, i had to spend over an hour standing by myself in the arts centre watching the world go by before someone answered the phone to arrange for someone to come round and sort us out (we needed some wiring connecting up some boxes or something stupid), and my

    * housemate was too stoned to answer the door.

    Oh, also their itemised bill goes something along the lines of

    itemised calls £0.00
    non-itemised calls £5.23*

    *varies depending on how many pizza orders your resident stoner has been placing

    Oh and if you go with ntl whatever you do, and this is absolutely critical unless you want to spend a year trying to get your money back, cancel your direct debit when you finish (easy with internet banking).

    They’re still better than resnet

    08 Oct 2006, 18:40

  17. Charlotte

    Two things:
    1: Steve—what’s your last name?
    2. James – I’m not a woman! xxxxx

    08 Oct 2006, 19:01

  18. I know.

    08 Oct 2006, 19:23

  19. Charlotte

    PS: Steve – not to be nosy, but i’m still wiating 4 my answer! xxxxx

    08 Oct 2006, 19:26

  20. Why not wait underwater?

    08 Oct 2006, 19:59

  21. Charlotte

    What’s that supposed to mean? Look, I’m a TEENAGER, OK? I wouldn’t even BE on other forums like this if I hadnt caused one of John Dale’s forums to shut down! xx

    08 Oct 2006, 20:07

  22. So you are annoying because you are incompetent and fully aware of it?

    08 Oct 2006, 20:18

  23. We used PlusNet last year and I can sing their praises. It was £14.99 a month (plus the BT phone rental – which we wanted anyway so it was OK for us). It was very reliable and customer service was very good. There were just 2 times when our service went down for a few hours, and afterwards PlusNet sent out an apologetic email explaining exactly why it did – more than you get from a lot of service providers I would imagine.
    It was a 2MB speed service then, though they’ve gone up to 8MB since (but bear in mind that what you’ll actually get is limited by your local exchange – for instance where we were in leamington whatever ADSL company you were with your speed was limited to 2MB then). It’s unlimited as regards download limit, though once you get to above 3GB of peak-time usage, the connection gradually slows down – it’s an effort to discourage illegal file-sharers. And saying that, on the rare occasions when our household did go above 3GB I still didn’t notice any difference.
    The other advantage is that you can do it on a monthly contract so you’re not tied in to any 12 month contracts. There is a deferred activation fee of £47 which you pay when you cancel the contract, but basing it using it for 9 months, we worked out that when we signed up at least it was still the cheapest deal available.

    So that’s my experience really. I would say that the majority of experiences of people with NTL that I’ve heard of have been bad, but I couldn’t say from personal experience.

    08 Oct 2006, 20:18

  24. Charlotte

    James: Why do you have to be so nasty to me now? I didn’t know I would start annoying you just like that! Can’t we just discuss something when we DON’T argue, hmm? x

    08 Oct 2006, 20:25

  25. James… as much as I’d love to see your suggestion of this “Charlotte” bloke (who, despite being a “13 year old girl” apparently possessing the intellect of a dead wasp yet, has a near-perfect command of English spelling and grammar and also seems to find time out from “her” school life at various times throughout the day to try and (successfully) irritate people ), remember one of the golden rules of the internet.

    Don’t feed the trolls.

    08 Oct 2006, 20:56

  26. Charlotte

    What d’you mean by ‘don’t feed the trolls’ mean, Benjamin?!?
    PS: I don’t MEAN to irritate people, I just want to be as friendly as possible—as SOON as possible (ha, ha!) xx

    08 Oct 2006, 21:08

  27. If you have a landline: Tiscali
    If you don’t have a landline: ntl

    09 Oct 2006, 01:16

  28. Emma

    Benjamin, how about following the most important golden rule of the internet.

    Rule 1:- Lighten up for Christ’s sake.

    09 Oct 2006, 06:49

  29. Nobody likes a troll. It’s irritating.

    09 Oct 2006, 07:19

  30. Emma

    Nobody likes pompous people without a sense of humour either. It’s much worse than irritating.

    09 Oct 2006, 15:19

  31. I like pompous people without a sense of humour. I am their leader.

    09 Oct 2006, 16:53

  32. Emma

    No, you don’t count, James, you’re just pretending to be pompous and there’s definitely nothing wrong with your sense of humour.

    09 Oct 2006, 17:19

  33. Leigh Robinson

    I have had trouble with NTL in the past (and to be fair they have had trouble with me…) so I would stay clear of them…

    Plusnet are nothing but incompetent and expensive – especially if you opt for their “use now pay for the connection charges and modem later” ‘scam’.

    Currently I am with Tiscali and they seem really good – I got free connection and free hardware and the connection seems really stable (Leamington). Only slight problem is that I have already been flagged up as a heavy user and given my initial ‘acceptable use policy’ warning… I have an email in the works to find out exactly what constitutes their fair policy as their terms document seems rather vague.

    Tiscali wins…

    09 Oct 2006, 23:16

  34. Plusnet are nothing but incompetent and expensive – especially if you opt for their “use now pay for the connection charges and modem later” ‘scam’.

    I really disagree with that – I’ve had nothing but good service from them. As for paying the connection charges later, like I said before, even factoring that into the cost per month (which I did when I was researching what to go with), it still worked out cheaper than any of the other ADSL services. This admittedly was a year ago, but recently when researching what broadband my family should get it was still one of the cheapest.

    10 Oct 2006, 00:39

  35. Plusnet are nothing but incompetent and expensive – especially if you opt for their “use now pay for the connection charges and modem later” ‘scam’

    Yep, disagree with that as well. Plusnet’s customer services have been nothing short of excellent in my experience. The web help actually works – you get replies off real people – and when you need to phone up, you get to speak to someone in Sheffield (I think) who speaks English, not someone in Bangladesh who can only read stuff off a flowchart after keeping you on hold for 45 minutes. If you intend to stay with them for a few years, as we do at my house, then you don’t pay any connection charge – you only pay if you end your deal early. Which is fair enough really, there’s nothing wrong with offering a loyalty bonus. The connection is great, too; unfortunately, our line is miles from an exchange and only supports 2mb currently, but it was still 1000% better than Resnet which was like dial-up in comparison.

    I was comparing Tiscali and Plusnet quite closely before we signed up and I heard some non-too-complimentary things about Tiscali, but had Plusnet recommended to me by a very good friend whose word I always trust with all things computer-related. I guess it just comes down to personal experience – every company can have off days which can give customers a bad impression.

    10 Oct 2006, 07:44

  36. Cheers guys for all the advice, decided not to take the NTL gamble and we made the decision before Tiscali’s praises had been sung quite so much on this blog so plumped for Virgin, no problems as of yet.

    10 Oct 2006, 14:31

  37. conrad

    Hi – me looking to leave tiscali, had no service for 20 days and been considering NTL – to avoid the “it’s BT’s fault” claims. Why don’t BT offer a 4GB monthly download rather than doing a 2 and a 6GB – with too much price difference. I’m thinking of going to Virgin – no 12 month contract sounds fair. Any advice from other readers ?

    23 Oct 2006, 15:24

  38. Tracy

    I have been battling with Plusnet for 3 weeks now to get my broadband cancelled as I’ve moved home yet still no joy. I’ve paid £98.50 in cancellation fees but if I go to my old house now, plug in a phone and modem … I get free broadband because some sucker (me) has paid for it!!!!

    I have tried a million times to get through to them on the phone but keep getting “all our answers can be found on our website” so if someone knows how to talk to a real person … please tell me

    27 Oct 2006, 15:34

  39. Hmmm, when did you move Tracy? Maybe it’s because you have to give 30 days notice before you want the account terminated. I know when I cancelled our house broadband I did the actual action of cancelling on the website in mid June but still had to pay for July (when there was no-one there) because I hadn’t given enough notice – my fault for not reading the small print properly. Anyway, I don’t know but maybe you have to wait for account to be terminated for your old house before it starts in the new house. It would make sense, seeing as it would explain why you’re still able to get broadband at your old house and not your new one. Should be fine after the 30 days notice though I would have thought.
    Though my experience was for cancelling an account fully – it may be different for just moving the address of the account.

    27 Oct 2006, 16:26

  40. Hah

    Tiscali? I’ve had them for almost a year and they are absoloutely dreadful. I’m paying for a 2mb connection yet I am recieving download speeds of 45kbps! Also they have no Unlimited policy at all, all of their options are limited!

    The Tiscali forum is full of complaints, they also recieved an award for most complaints I believe.

    12 Nov 2006, 22:29

  41. roy

    i was thinking of moving my isp to tiscali im on pipex and what fun they are i was on one meg broadband and upgraded to 8meg so far so good yes it will take about 20 days to upgrade they said that was 2 months ago still got one meg but im paying for 8 meg and one meg i spent £14 in phone calls trying to get it sorted do you think tiscali would be any better have they got a down load limit if i go on to there 2 meg and phone at a cost of £30 a month

    21 Nov 2006, 15:29

  42. jim

    orange again,

    Tiscali is Italian, plus thier spam filter is shit.
    Used to be lineone BT, just crap crap crap.

    Mention Tiscali in a pub with me and your gunna be spitting teeth.

    I think LINX should ban Italian IPs, or should have done, the damage is done now thanks guys.

    1 question. to BT

    How can you get 16 Mbs through 4 copper wires that only supplied 56kbs when I told you that I could run a speaker (sound) systen down the road using your wires 5 years ago?.

    25 Nov 2006, 06:22

  43. jim

    post 12 Andrew.

    Are you a total dickhead Andrew, who the fuck uses 50Gigs a month on a private cocnnection unless they are downloading films, (I only did 30g when I was on a porn frenzy), so think about it.
    Even the mame collection was only 13G, get a fucking life Andrew.

    25 Nov 2006, 06:34

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