July 17, 2016


The PMA experience for KBAM has been interesting to say the least. I feel that I have a deeper understanding developed with regards to what was learnt during the module. The theory and applications of both Knowledge Management and Asset Management in my opinion have a strong effect on the success or failures of an organisation. From what I can take, in the organisation that I move into after WMG, I know that I have the abillity to change and implement. Moving through the organisation, gaining higher levels of responsibility will be handled with care, with new power, I will ensure positional power where I will get the best out of people. The learning right from CBE to KBAM has left me ready to take on the world, creating a culture in the enviroment that I have control over where the 14 points of Deming are stressed in order to ensure that everything has the opportunity to flourish.

June 19, 2016

KBAM – The creation of a safe environment and an ongoing journey

Reflecting on KBAM is similar to reflecting on the entire year’s study, in the sense that much of the module incorporated a number of aspects from other modules, displaying itself to be a ‘conclusive module’ to the MBE course.

The module brought out a few areas which I believe can add significant value in my own learnings and endeavours in life after WMG.

The creation of a safe environment

The idea of a safe environment has been difficult to comprehend from the position of academia vs in a real organisational environment. Throughout the year, the principle of a safe environment has been exceptionally useful to my own learning, it has allowed me personally develop my knowledge to an extent that I previously did not seem possible. Having visited Jaguar Land Rover, it is clear to see the need for a ‘safe environment’ where employees can be less fearful is highly apparent. I feel that when going into an organisation, one of the first steps I will look to investigate is the creation of a safe environment within my own area of influence. It would be exceptionally difficult to change the culture of an entire organisation, but changing my own area, with the implementation of effective leadership, stronger relationships, empowerment and valuing those around me will lead to a more successful journey for both myself and those in my area of influence.

The resultant of this will be the ability to harness tacit knowledge, the difficulty for organisations today is to be able to operate at a competitive advantage and one of the areas they continuously seek to improve is the ability to convert tacit knowledge into explicit knowledge. My instincts tell me that in the coming years I will be able to compound my learning just by implementing and applying what I have learnt. This will come in the form of fellow employees or individuals being able to trust my character and therefore share knowledge.

A situational awareness

Simply put, an afternoon spent on situational awareness will result in a life time of value. The approach of being ‘situationally aware’ will be tremendously applicable both in personal and working life. The most shocking aspect of this was just how much we as human beings do in an “unconscious manner”. A real area for improvement in the coming years will be to deploy what I would now call a “IIA”. The ability to gather information, interpret and then anticipate which can only lead to positive benefits. This leads me onto a further point of personally appreciating how one shouldn’t focus on outcomes, one should focus solely on the process. It is counter intuitive to believe that we should not focus on the outcomes, but it allows the assurance that conducted activities are done properly with no shortcuts.

A thank you & The paradigm shift

I would like to thank Paul Roberts for his tremendous efforts and his wisdom, he has truly caused a paradigm shift in my own personal life. Facing daily challenges will always be an issue for us all, especially as we grow older and our commitments grow. The teachings of KBAM coupled with the entire MBE experience has allowed my approach to become more calculated, ensuring that I control my emotional and physical state and that I maintain core values and beliefs in whatever I do. Pauls routine of daily reflections in class has left an overwhelming effect on my routine where I take a few moments each day to reflect on the previous day’s learnings. This blog post is not enough to thank you Paul, neither is it enough to reflect on all the learnings you have provided, however one quote will forever remain ingrained into me which is:

“You don’t experience life; you experience your thoughts on life.” (Roberts P, 2016)

I was told this during the leadership module and since then it has been at the front of my mind on a daily basis. It was further echoed in KBAM and it was only then that I truly realised just how powerful this one quote is. Every situation that I now come across, it’s amazing how everyone has different perceptions even though they are in the same situation. Any situation that I come across, whatever it may be, I will endeavour the remain positive on the outlook.

End of taught study…however it is not the end the journey

KBAM was designed to be a ‘conclusive module’, however having studied this, the outcome is not as simple as being an ending, rather it is the beginning. I feel transformed, I feel that I have attained APPLICABLE and VALUABLE knowledge, that as a member of this generation, I feel obligated to catalyse change within organisations but also potentially in society itself. In recent years, many organisations focus too much on results, on outcomes, and this shifts focus away from core foundational values such as that of Deming’s 14 points.

“The future belongs to those who prepare for it today” (Malcom X). This quote is excellent as a conclusion to this year, I am prepared, I am equipped, MBE and its core focus on individuals such as Deming will result in brighter steps moving forward.

March 27, 2016

Leadership & Excellence PMA

A learning outcome for this PMA was the fact that there is no single definition of leadership. Hours of trauling through books, journals and watching various videos have resulted in the conclusion that leadership is defined by the situation. Its this thought process that will be highly useful for life. Personally, when going into situations where leadership is critical, I will ask myself what is the situation? what is the enviroment, what needs to be done and based on this, what form of leadership should be done.

There are many different approaches that can be combined to have an overall style that is adaptable to any given situation. It is the adaptability that will prove most valuable. A really critical point that has come out of this PMA, was that leadership is not just about leading in an organisation. Every style or styles can be used in any situation both in working life and personal life. The approaches researched during the PMA showed that the ability to relate to people, their individual differences, their motivation and how to create a collective rather than a group of individuals are all key in the on-going development for a true leader to be effective.

Some focus areas that I need to ensure that I focus on moving foreward with continious feedback from others include :

  • 'Boss Complex' - Leadership involves trusting others. I feel that I need to trust peoples ability more, they share the same desires to succeed. It has always been difficult to do this, mainly because I feel uncomfortable leaving my own destiny in others. However, although it may be difficult at first, over time I can becoe comfortable with leaving it to others. The end goal is to eventually become an observer, operate in a servant-leader orientation.
  • Listening - The research from the PMA showed that a leader cannot appreciate the position of followers without appreciating their current position. Many new ideas often come from the quiestest in a group, how can a leader truely harness this if a leader is operating in autocratic fashion? Therefore I know for certain that moving ahead, I will endevour to listen more.
  • 360 Feedback - The PMA raised the fact that within leadership there is the skills theory. An approach which involves continious learning on becoming a more effective leader. This involves learning and learning should be continious. Feedback is essential for development so moving foreward, in any situation that I am to use leadership, I will ensure that I recieve feedback from all those involved in order to better myself.

The three points above are just some of the areas in which I will improve, no doubt that many more areas will come into play in the coming months and years. It is my responsibility to improve, I will use the learning from the PMA to become more effective.

March 13, 2016

RDM – Week 2

Completing the second week was somewhat of an exhausting experience, there were momemts of frustation, conflicts, agreements and revelations. Early morning starts and late evening finishes really did represent what life after WMG will hold. The experience of "learning by doing" however, was far superior than that of simply being given a lecture on decision tools each day. A key learning outcome here was the requirement of being highly precise, we only had one hour slots to speak with "the boss" for feedback and suggestions, this one hour was allocated for all groups. The aspect of precision has not been so apparent until now.

The ability to work as a cohesive group raised its own challenges, having strong characters in the group caused progress to be slowed. However as the time progressed, the cohesiveness improved, decision tools were decided upon. It was apparent that we could spend significant time attempting to reach a decision, at what point do we stop? Therefore based on this, we placed a boundary. Using a maximum of three tools for both location and the marketing strategy in our eyes would be more than enough. I also found that previous learning really did help on this module, during the discussion of what criteron to use or the weightings given, there were signs of the "boss complex" coming into motion. As a result, I ensured that everyone understood the strength of listening.

It is so very clear to me, that this education I am recieving is working. Engaging in this group work, there has been the use of previous learnings. This is a positive sign for great things to come in the future.

March 06, 2016

Robust Decision Making – Week One Review

Having completed the first week of Robust Decision Making, it is apparent that there are aspects which I can personally take foreward. The first day of the week was the most difficut to handle from a personal perspective as I find it difficult to accept personal change. It was clearly apparent that my system of thinking was based on what Daniel Kahneman refers to as "System 1". This is the basis that my decision making is essentially more automated rather than being more of an analytical approach. Having had some time to reflect on this, I personally think this is due to the fact that my life is constantly in motion with many events occuring at once. As a result, it is difficult to implement "System 2 thinking" as its more time consuming. As the week went on, it became clearer that their are many tools which I can personally utilise, at first it was difficult to appreciate the tools as they were somewhat difficult to grasp.

However, understanding the tools finally came through having examples both displayed but also had as an excersise. Some of the tools which I feel which can add value to my own life will include such ones as SMART and the Analytical Heirachy Process.

Life after WMG, I do not know what it will hold but I am sure that their will be risks to be considered on a daily basis. As a result, this first week has provided significant grounding on being able to deal with these risks.

February 29, 2016

Overview of the module

The module has been filled with learning experiences through the application of theories into various practical experimemts. It has been difficult to apply the theories mainly because much of what was taught involved a change to occur in my own mindset. This involved areas such as the 'blame culture', I find it difficult to accept that I am wrong at times and also when a problem occurs, I have a tendency to blame individuals rather than accept as a whole team. Further to this, a shift that has occured which I will be ensuring that I use for the future is the ability to lead top down but also being a leader from a helicopter perspective. I feel that my confidence has increased exponentially due to the fact I appreciate individuals more within the team, listening to the most quiet voice in the group, empowering everyone with a responsibility so that we move towards a shared vision. Life after WMG will be highly intriuging as much of what I have learnt can be applied in both my personal and professional life. My vision has become more attainable because of the learnings, dealing with erratic emotions within a pressurised enviroment, being an oberserver and not being a boss.

February 10, 2016

Leadership & Excellence – Post 1

In recent years we have seen many definitions of what leadership is, the method in being a good leader. From the last two days of learning, my personal understanding of leadership has changed dramatically, this is perhaps due to being exposed to other cultural perspectives of leadership. Through the context of the millitary, Paul highligted the importance of the realm above the "compliance level". It is this at this exceeded level which I believe true leadership occurs, being able to catalyse an individual or collective to go out of their own comfort zones for me, marks an effective leader. So the question in my reflection here is how do I use this moving forward, beyond WMG, beyond the realm of education. Well moving into the real world, I think having the focul point of targeting above compliance levels will come from the philosphy of being counter intuitive, in that in soceity we are raised to be individuals who are essentially babies with a comfort blanket. We want to be told want to do, its an expecation. However, it is as this point we must go against the norm, as a leader, I will engage in in-direct leadership, ask my followers what do they think, emphasise the fact that "I am not in the business of solving problems, I am in the business of working solutions". This is where I can leverage my degree and masters level understanding to identify gaps in the solutions. This creates a culture of a safe enviroment, there is no wrong answer but only continious learning.

January 11, 2016


Process Improvement Using Six Sigma has been a highly interesting learning experience during the post module assignment period. Significant lessons have been learnt. Having initially decided to choose question 2 which asked to critique a real six sigma project, there was a significant road block in the form of being able to attain data from organisations. This was realised too late and it caused significant pressure from the time standpoint when having to choose an entirely new question. However, since the start of my time at WMG, there has been a great emphasis on continious learning. One aspect of this was the ability to deal with situations of high pressure, as a result approaching the question on taguchi did not seem to daunting as I focused with a clear thought process.

The question focused on practical as well as theory so using the paper plane experiement as a foundation, the interactivity allowed a much easier way of understanding the methodologies behind Taguchi.

Moving forward, in the PMA's which will be done in future modules, I will ensure that I utilise the feed fowards process much sooner than I did to ensure that I am on the right path.

December 06, 2015

Learning experience of Six Sigma

Having spent two weeks immersed into the teachings of Six Sigma there has been a significant learning experience with many factors driving this. Having external speakers offered an industrial insight into the effective deployment of Six Sigma whereby I began to understand the true difference between theory and reality. The learning was also interactive and so I felt much more engaged with the topic rather than having a lecture based approach. The way in which information was portrayed through activities such as with the planes or helicopters offered a fun learning experience where it enhanced collaboration amongst peers so I feel that learning was more effective.

The team presentations went well, at times our group were confused and I took it upon myself to go the extra mile, this motivation to succeed for my team resulted in extra learning out of the classroom which I feel added enormous value to the end learning which should help with the post module assignment.

Evidence of my learning can be depicted from the difference between the two presentations where in the first one, there was no indication of negative aspects of Six Sigma whereas the second presentation showed a critical understanding.

One issue I had this week was the mathematical side to Six Sigma, given the exceptional power of the process, I do feel that moving forward, I will need to spend extra time understanding this.

All in all, it has been a very fun, engaging two weeks and I look forward to researching the chosen topic area for the PMA.

November 23, 2015

The first PMA experience

Having completed the first PMA, there are many learning experiences and more importantly, lessons to take away from this.

In regards to the learning experiences, being the first PMA, what took me by surprise was the length of time required to find adequte litrature for research. Sources are filled with hundreds of thousands of papers and the relevent material can often take days to find. Not being aware of this caused delays to the actual paper being written as there were intensive module weeks in between the set date and the due date. However I did find that EBSCO is highly useful and I will intend to use this for the coming weeks and months on future PMAs.

I feel that moving forward, the biggest lesson to take from this is time management. I need to improve my time management especially with the dissertation looming.

All in all, I have enjoyed this experience, it sets the foundation for my dissertation also as the topic was similar.

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  • I do agree both either time management or our self management. I, myself put focus on make it happen… by on this entry
  • TJ! We are leaders here. For us, anything is possible. :) lol Change of mind–set, maybe change of th… by on this entry
  • Hierarchical structures are naturally very bureaucratic. As we saw from the video, Deming explained … by on this entry
  • I also think Deming's concepts can be apply to any kind of organizations, the issue is if the organi… by on this entry
  • well Tanjeev, i agree with you to some extent , but i don't see the point that the Deming's concepts… by Saif Rashed Mohammed Al Aryani on this entry

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