October 12, 2015

12/10/2015 – Creating Business Excellence

General Overview

Having arrived promptly on time, the class began by focusing on the utilisation of the learning environment coupled with a much deeper insight into the module of creating business excellence.

The lesson looked at the research of W.Edwards Deming who was the father of Total Quality Management (TQM). An in-depth discussion along with a short video displayed just how Deming revolutionized organisational performance with his most marvellous achievement being the Japanese and their increase in productivity, many of which have attempted to emulate.

Analysis

There has been much debate as to whether TQM works and the extent of its application. However one can be critical and suggest that although the theory seems to have strength, there are still barriers to its application, especially in organisations that have a significant hierarchical structure. At the end of the video, it was clear to see that Deming was distressed at the ignorance of the West. In the coming decades, it will be interesting to see just how successful this theory continues to be and if more organisations adopt its basic foundations.


- 5 comments by 2 or more people Not publicly viewable

  1. He Jing

    Yes. Im dying to see how Deming’s philosophy will shape the big business context today.

    12 Oct 2015, 19:08

  2. Saif Rashed Mohammed Al Aryani

    well Tanjeev, i agree with you to some extent , but i don’t see the point that the Deming’s concepts or theory could not be applied to an organization that have a significant hierarchical structure.

    because i think it is applicable to all types of organizations , it just depends on whether organizations could implement it correctly or not and whether they can create a shared environment or not ? no matter how big is the organization or the company.

    12 Oct 2015, 20:11

  3. I also think Deming’s concepts can be apply to any kind of organizations, the issue is if the organization is prepared for that. I believe the application of any philosophy requires of the commitment of the strategic and the organizational leaders have the responsibility to engage all employees in the quality journey no matter the structure of the company (if that is what the company wants).

    13 Oct 2015, 21:04

  4. Hierarchical structures are naturally very bureaucratic. As we saw from the video, Deming explained how in some organisations, there must be a crises in order for change. Implementing new techniques will be difficult, especially if there is significant red tape. You have many people and individual goals to handle, it will only take a group that does not agree with this proposed implementation that can cause issues in the collective.

    13 Oct 2015, 22:14

  5. TJ!

    We are leaders here. For us, anything is possible. :) lol

    Change of mind-set, maybe change of the management, different concepts, mission and vision, motivation, culture… we can discuss many point of view, you can change anyone and any organizational structure it just needs time..

    13 Oct 2015, 23:16


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