12/10/2015 – Creating Business Excellence
Having arrived promptly on time, the class began by focusing on the utilisation of the learning environment coupled with a much deeper insight into the module of creating business excellence.
The lesson looked at the research of W.Edwards Deming who was the father of Total Quality Management (TQM). An in-depth discussion along with a short video displayed just how Deming revolutionized organisational performance with his most marvellous achievement being the Japanese and their increase in productivity, many of which have attempted to emulate.
There has been much debate as to whether TQM works and the extent of its application. However one can be critical and suggest that although the theory seems to have strength, there are still barriers to its application, especially in organisations that have a significant hierarchical structure. At the end of the video, it was clear to see that Deming was distressed at the ignorance of the West. In the coming decades, it will be interesting to see just how successful this theory continues to be and if more organisations adopt its basic foundations.