Explicit Knowledge & Tacit Knowledge
Knowledge can take many forms. In general, it can be either explicit or tacit.
Explicit knowledge is knowledge that either is written down in a knowledge base or captured in a formal document-for example, a patent. These embodiments of knowledge are proven and quantifiable assets employed to generate the revenue recorded explicitly at the bottom line.
Tacit knowledge-the knowledge that is in people's brains-is the greatest knowledge base in any company, and it is continually changing and evolving. When users share tacit knowledge, they are actually updating the company's explicit knowledge. In other words, the accumulation of the technical questions and their answers generate our explicit knowledge bases for the future.