This is the first PMA, alway difficult. Anyway, I have done it. I have learn a lot during the learning section. Individually, continuous learning works on here.
in the case of HTC, the performance is very poor in the recent year compared to other main players in the smartpone market. I have find a list of CSFs in continuous improvement from various authors, and researching a efficient method to implment the factors. We have learn a lot EFQM excellence model during course session and I gave done furture research from other papers. Obviously, continuous improvement is one of concept in the EFQM model.