ERP starts with Business Process: Standardization?
Business Process is a prerequisite of ERP. Standardized process is a integral part of it.
Then, there comes the perception: standardization would quite often limit the flexibility. However, Hammer and Stanton; quite oppositely, proposed standardization would enable flexibility in the way of allocating personels with less training effort. The reason for this would be explained through the controlled and uncontrolled dynamics. For the controlled dynamics, flexibility can be achieved through standardization.
To enrich the arguement, there would be another factor that impact on this. It is the learning curve of learning experience. While standardization allows un-trained employee to execute different tasks in different roles successfully (which means flexibility), the learning curve in this situation would be barely achieved. People gain experience through learning curve by doing a same task in a period of time. Unfixed and changing tasks could cause confusion for staff and inhibit the learning curve. When standardized process links with role & responsibilty, the learning curve should be considered. Process standardization, if promoting flexibility, would obmit the value of the learning curve.
Nguyen, Le Thang (1760903)