June 12, 2016

Last Presentation

Finally it came to an end of our last presentaiton. I totally agree with Paul that we have improved a lottttttt. I did notice how much we have developed and grown in our last presentaion as comparing from the very first one in CBE. I still remember the scene on that day and the past feeling of being very stressed and nervous before having a persentation and also with my note written out word for word. The last presentaion was so much different, no one used any note at all. I felt more relaxed, confident in myself even though I didnt manage to cover every single point that I would like to mention and had the feeling that I could have done much better. However, one of the most valuable learning points on presentation that I gained from MBE is no one knows what you are going to say in the presentation. Missing something that you want to mention is still better than covering everything just by reading your note but without eye contact and interaction with your audiences. This is not what a presentation should be like.

Besides, what I realised is that the learning is truly continuous journey in this safe environment. It was not surprising, instead still very interesting to see the different approach and diverse presentations from each group on the same topic. Since it was our last presentation, it was apparent that every single one of us spent a lot of time, effort and perpared so much on it. Of course there will always be room for improvement. Our group should have focused a bit more in EFQM analysis and tried not to spend too much time on background information and advantages on both knowledge and asset management. Anyways, thank you soooooooooo much to my team and I think we did a greatttttttttt job!!!!. It is great to acknowledge how far we have come. MBE has taught me to believe in myself, to respect other opinions and be flexible to make changes. When delivering a presentation in the future, I will have that self belief, confidence and try to incorporate everything that I learnt from MBE. Thank you, MBE!!!

Thank you

June 09, 2016

KBAM Group Work

Team work

Our group distributed Knowledge & Asset Management sections across group members to fully understand capabilities while minimising time constraints.

While working on the presentation in this last module, I clearly see the learning and improvement from our pervious modules. Also, our leader always listens to our opinions and encourages us to express any difficulty. She is a good leader because she does not only listens, but listens to every single one in the team and takes their advices and their views into account when making decisions. This shows the importance of giving two ways feedback. Moreover, I got better understanding on knowledge management. I understood there are two different types of knowledge, which are explicit and tacit. I also came across how generating knowledge can effectively create the competitive advantage for the company. Through KBAM I got to understand how tacit knowledge such as customer feedback (External knowledge sharing could be very beneficial to the company) or best practice on an employee can be generated and effectively used. I realised how important to document knowledge and distribute them to their employees and ensure they got benefit and apply knowledge.

June 08, 2016

Knowledge Management

Knowledge management is essentially about getting the right knowledge to the right person at the right time. The overall objective is to create and add value by improving and leveraging the competences of the company and knowledge assets to achieve those organisational mission and goals.

The two most interesting ideas from today's meeting are the following:

Organisational Culture: This is considered as a foundation of introducing and deploying knowledge management into the business. The organisational culture influences the way people interact, the context within which knowledge is created, the resistance they will have towards certain changes, and ultimately the way they share (or the way they do not share) knowledge.

KM Strategy: Knowledge management strategy should be dependent on corporate strategy. The objective is to manage, share, and create relevant knowledge assets that will help meeting tactical and strategic requirements.

I think both knowledge and asset management are interesting and would be highly beneficial as learning something new and useful of my future career.

June 06, 2016

The Beginning of Our KBAM Journey

Our last module KBAM has started as usual and not surprisingly there is always a group project. The only difference is we used to have mini projects on other modules with Paul, but there is just one on KBAM, which is a BIG one. Before we started our lecture and meeting, I knew nothing about knowledge management (KM) or asset management (AM) and this is definitely a bad thing and not helping in a time where time is the most valuable asset, at least to me. Therefore, during our first meeting, we decided to split the task into two teams, one considering AM and the other doing KM in order to go through some of the readings and case studies on both KM and AM and share the knowledge and findings to others. It is thus stimulating productivity because this allows us to go precisely into each tool and also save our time. However, during my reading, I realised that this topic is extremely massive and by that time I remembered Paul said KBAM is actually a Master’s degree but what we’ve got is ONLY two weeks!!!!!! So I immediately can tell it will be a tough 2 weeks and it is apparently not enough time to cover everything (as always XD). So its again and again time management will play a essential role for the upcoming 2 weeks!!!

March 18, 2016

Anyone can be a leader

Whilst reading those leadership theories, I have the following questions again:

"What makes a good leader?"

"How to be a good leader?"

Being a good leader is the most important part of having an engaged and productive team. A good leader is one who motivates the team to do the work and able to command the group by giving them directions, helping and assisting them. The leader has to know what he/she is doing and make sure all members of the group have equal rights, that they are doing well in whatever they are to do. It is remembering that no ONE person makes the project, but the entire team. They will need to be diplomatic and able to make decisions that may not be well liked. It is a hard balance the leader might need to be both the enemy and the best friend at the same time. I think as long as you have confidence in yourself and the ability to be humble and to listen to those in your group, that ANYONE can be a great leader, regardless of your past experiences, whatever your previous success or failure as a leader, you can become a self-assured, highly-effective leader of others.

Becoming a leader doesn’t happen overnight, and isone of the hardest things to get right. It’s something you need to continuously work at. Leadership is something that is continuously developed over time, through mentoring and staying curious. In my opinion, the best leaders are always learning and are hungry to be the best they can be for their employees.

There is a concept called “servant leadership”.

"The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first" - Robert K. Greenleaf. He states that servant leaders are servants first and leaders later.

The servant leadership framework places great importance on teamwork and relationship building. Each person in the team plays different roles at different times based on their expertise rather than by their rank or title. Enabling each member to play a significant role generates an infectious energy that helps organizations fulfill their goals and mission, especially during periods of transformation.

The best leaders understand that it’s their team that will drive their success. It’s your job to do everything you can to make sure everyone in your group is successful.


March 13, 2016

Robust Decision Making – Presentation

I still remember in the beginning of our first module day of RDM, we were told to make a quick group decision on which location and marketing strategies are more appropriate for Wave Rider to invest in based on the content of the exercise. By that time, we picked Lymington as the location to set up the production facility, magazines and internet for marketing campaign.

Surprisingly, after a week of working and analysing, our results remained the same. However, they came a lot more reasonable and logical.

We started by having a quick scanned of the text and going through all the materials we had for decision making tool carefully, our team decided to begin with a decision tree since it clearly gave us a snapshot on the questions and problems we had to deal with. We wanted to make sure everything was clear and sensible, even though we spent plenty of time in doing the decision tree, I’m glad that we made a right decision of beginning with the decision tree as it made our life much easier in analysing those problems. Moreover, we, as a team chose to use both qualitative and quantitative tools in justifying our results because the outcome was less likely affected by biases especially while working in a team.

All in all, I think team working was the most important part in this task. With group discussion and task delegation, we shared knowledge and came up with ideas much quicker than working individually. Frankly, I didn’t fully understand about how each decision works and how do we know which is the right tool to apply in different situation until I was working on this exercise. Now, I am confident on each decision tools and how to make use of them in order to make a more robust decision. Thus during this week, apart from academic learning, more importantly, I got this valuable opportunity to experience the POWER of TEAMWORK again.


March 05, 2016

Robust Decision Making


Decision making is an integral part of every person’s day. Every day, we are faced with countless choices and decisions. There is no way to avoid this, as even the act of deciding not to make a decision is, in fact, a decision in and of itself.

We all know that decision making is important, but how do we make decisions?

In the judgement quiz we had on the first day of the module revealed that how bad we were and our judgements were full of bias. The most frequent causes of these bias are from both the availability heuristic and representativeness heuristic. The availability heuristic judges the probability of events by the ease with which examples come to mind while the later is used when making judgments about the probability of an event under uncertainty. When people use categories in order to make a decision about a person, thing or event they are utilizing representativeness heuristics.

Before taking this module, I thought judgement and decision making had a close and undividable relationship. People actually highly rely on their senses while making decision. However, we didn’t see the whole picture of what’ going on. The first day of the RDM module taught me judgement together with critical thinking are literally more essential for decision making. A critical decision maker uses broad in-depth analysis of evidence to make decisions and communicate his/her beliefs clearly and accurately. Applying critical thinking to the decision-making process can help you make decisions based on reason instead of biased modes of thinking, whether your own or the ones you have been taught.

Besides, we can also use various tools such as Risk Analysis, SWOT, SMART, Scenario Planning, etc. For example, SWOT analysis helps assess the strength of a company, a business proposition or ideaand it is an extremely useful tool for understanding and decision-making for all sorts of situations in business and organisations in order to reduce the chances of making the wrong decision.

February 20, 2016



I found that coaching is absolutely about the process. In our coaching session, we had an opportunity to coach our friends in the exercise. Before we started, I thought it was pretty easy as coaching was just about providing advices on the problems and troubles that the coachees had. But during the exercise when I was a coach, I found it wasn’t hard to give them advices but actually quite difficult to ask questions, especially correct questions. Since we know each other in the class, so we didn’t feel uncomfortable or awkward even we asked the wrong questions because of our safe environment. But just imagine, one day if you have a coaching support to someone else that you may not familiar with and you ask the wrong question, what will happen?

Thus, coaching is all about trust. In my opinion, coaching can be only successful if coachees are able to discuss every aspect of an issue or challenge with their coach. The coach may need to listen to personal problems or private information that must be kept confidential.

The Leadership Challenge!


In yesterday’s black swan activity, I felt like I didn’t engage too much or even enough in the task, was feeling a bit guilty of being in a team without significant contribution. Therefore, today I wanted to challenge myself of being a leader in today’s exercise. But unfortunately I wasn’t picked successfully after the draw. However, I pushed myself trying to do my best in this final exercise and I am glad that I DID it.

Normally, I just sat there and listened to the instructions in the first place and followed what task that the leader assigned to me. But today, I actively wrote down some important points and guidance on the flip chart while our leader was giving us a brief, so every team member could easily understand about the situation. I think this is very important to make sure everyone clear about what was happening in the beginning, otherwise they weren’t able to follow and work on the task. Today I worked relatively closer with the leader and team members as compare with yesterday, at least I understood what was going on in each stage and didn’t feel lost during the whole exercise. Although we failed to complete the task on time, I am still happy and satisfy with my performance as I see improvement. I think this is the biggest outcome that I gained from today's activity. This seemed to be a competitive exercise among teams, but it was not just about who won and who lose, it was actually about what you learnt from the process. Even if it was a competition, the one who you were competing was just yourself.

Focus On Process, Not Outcome

February 18, 2016

Is learning more important than scoring?

This morning, Paul said that “learning is more important than marks.”

So, is learning really more important than scoring?

I think YES........and no, just depends on which stage are you in.

In high school or college, definitely grades often take greater precedent than learning, because they are more of a means to an end, of getting into a university.

But in university, there is greater emphasis on learning. Obviously, many students will still be concerned about grades, and will ask the question of "Is this going to be in the exam?" But inevitably, it becomes difficult to survive in university if you only study for the sake of passing exams. The workload is higher than in high school, and so to remain motivated in study, you really need to remain engaged in learning.

I found that this year as a MBE student, generally speaking I learnt more than in my undergraduate.

During my undergraduate, nearly all the modules were lecture based teaching and followed by exams. Everybody was fighting for the marks and just care about how to achieve a higher and higher score. There wasn’t enough interaction and quality communication between each others as we do in MBE. Sometimes even having group of people together discussing and revising before exam, they were not really willing to share all what they had or what they knew as we were actually competitors to them rather than a team of people that achieving the same goals. 

Besides, sometimes I felt like so lost just sitting in the lecture room because I didn’t understand what was the lecturer actually talking about. When I stuck in somewhere, I need time to think about the problem or maybe someone to give me guidance. However, it’s not like studying in collage anymore, lecturers they don’t stop teaching just because of you. They just keep moving on and finish their teaching schedule of the day. Therefore, in this situation, although I attended the lecture, it is kind of wasting time in the lecture room without gaining anything. And this is one of the main reasons why I chose to do MBE in postgrad. MBE is indeed more practical and applied and I think I can gain more knowledge (not just in term of academic but more about the passion of life) through working in a team rather than just sitting in the lecture room for a couple of hours and turns out nothing leanrt literally. 

June 2021

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  • Thanks Katie :) I would love to hear your feedback as well. To be honest i felt a lot of pressure be… by on this entry

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