This was actually my very first reflective writitng piece.
The module was amazing becasue it gave me an insight to what the rest of the year was going to be like. From different team exrcises to presentations, the module moulded us in a way that we needed to work together as well as reflect on what we learn on a daily.
While studying the module creating business excellence, certain things have come to make a lot of sense for instance why organisations do the things the way they do, why are standards or models put in place, how different organisations approach different challenges and so many others.
Given the fact that my course is based on the excellence model, a lot has been said about it and honestly it makes a lot of sense. The model is based on 9 criteria’s that comprise of enablers and results. Given the fact that enablers are accounted for in this model would help an organisation understand its results better and know where their running short as well the areas that need improvement. While studying about this model, I reflected upon my home country Uganda where so many organisations would scarcely put in effort to understand the cause of the results but would still rather focus on increasing them. Maybe it’s because of set targets which they focus on more or others follow standards set for them by their clients, regardless of the situation, for one to gain better results, one needs to understand the how the enablers are working.
I found benchmarking quite an interesting topic as well. This is because it seemed to be more applicable in organisations back in my country and so many others too. Who wouldn’t want to compare themselves with the best, or be like the best, or actually be the best? It makes sense until ones’ organisation doesn’t succeed or improve as one would expect after following everything that the best person is doing, something I would term as selection bias. Failures like these are the reasons why organisations should not only look at the best but at those that have not succeeded either, that way you have more knowledge and understanding of what exactly you want to benchmark on. Different organisations have different amounts of resources which might not be enough for a growing company to invest in the certain software or equipment that the company uses therefore organisations should be aware of such situations before landing into bankruptcy but then again, everyone is trying to stay ahead of competition.
The concept of profound knowledge, yet another interesting theory. My favourite matter is the appreciation of a system which is very essential in an organisation. Many organisations tend to pay more attention to a given department probably because it has more promising sales or customers however this might not work in favour of the organisation as a whole.