I think one of the biggest issues at present is 'how to manage people'. And in an organisation,there are 4 tpyes employee which are 'Star', 'Fans', 'terrorist', and 'walking dead'. As a top manager or a HR manager, the most improtant thing is turn 'terrorist' and 'walking dead' to 'Star' or 'Fans'. But how to do that? Is it an easy question to answer? Definitely not. As far as I know, that question is depends on many elements, such as size of company, national culture, organisational culture, management style, and motivation.
Firstly, I want to talk about 'walking dead' 'walking dead' means the person who dormant and passive. He can not do any self-motivation and does his job well. From the seminar I know, there are some methods can mange them. Motivation is the important method for 'walking dead' people. People like do everything they interested in. Moreover, one word I feel very useful from this seminar, which from Pual, 'money is the worst way to motivate people'. Then trainning is a good choice for company to manage 'walking dead' people, it can improve them and give them self-confidence. However, which subejct should be given and does your employee want to trainning, which are questions should be considered about. Next, change the working entironment of staffs also can help them. For example, put them in a 'fans' and 'star' team, and they may in influence on 'walking dead'.
Turnning to 'terrorist', the can but 'stars' and they also can be 'bomb'. Normlly, the same methods of manage 'walking dead' people can also use on 'terrorist'. And give more chance to recover mistake they made is a good approach as well. If 'terrorist' can not become a useful employee after a long-term, the only one choice of organisation is fire them. Although it has conflict with organisational culture and it's very demotivate for other staffs, its the only way company could do, or other staffs may get influence on them.