For me the seminar week began with refreshing my learning on Statistical Process Control (SPC) during PIUSS module. An advantage of SPC over other methods of quality control, such as "inspection", is that it emphasizes early detection and prevention of problems, rather than the correction of problems after they have occurred. Therefore is help in reducing or eliminating process waste. This, in turn, eliminates the need for the process step of post-manufacture inspection. The success of SPC relies not only on the skill with which it is applied, but also on how suitable or responsive the process is to SPC.
The case of Greenway Garage reminded me of the quality issues that my company faced due to poor layout and low employee morale. I was glad to be a part of restructuring team where we used Deming’s philosophy and the process requirements to create a suitable layout in the given constraints. We gave more importance to the following points of Deming :-
6.Institute training on the job.
7.Adopt and institute leadership.
8.Drive out fear.
12.Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
13.Institute a vigorous program of education and self-improvement for everyone.
14.Put everybody in the company to work accomplishing the transformation.
The airplane crash made me realise the need for quality reliability and maintenance. I would recommend this case to the companies which I feel don’t realise the need for quality reliability and maintenance. The case study on the Textile Company was also interesting. This case study helped me to know how to get to the root cause of any problem with the help of Fish-bone diagram or Flow-Chart. These tools can not only be used to solve business issues but can also be used to solve personal ort social issues.
I thoroughly enjoyed the seminars as it helped me develop both a theoretical and practical understanding of the subjects of quality, reliability and maintenance. I actually felt I knew something in QRM when I could apply the tools to practically evaluate the cases.