SME KNOWLWDGE AND COMPETITIVENESS

It has been couple of days since I have been researching on the knowledge management in an organization. The basic idea that I always get is to improve the organizational capabilities. Improving the knowledge management system will lead to improved capabilities. It is very important to have a system where there is enough craetion of knowledge. The basic start for this in the unorganized SME can be to chart the process flow. The understanding of the whole process in an organization can lead to understanding of process loopholes. The brainstorming will lead to sharing and creating of knowledge about the process. The market research, customer and supplier feedback mechanisms create various forms of knowledge within an organization. Although the major challenge will be to create a system that helps to share and retain the knowledge within an organization. One way is to encourage sharing through workshops and sessions and visual boards. It thus becomes necessary to standardize the processes so that the processes oberve only the common cause variations. In that case documentation of the information and knowledge by one system operator could be used by the next operator. There has to be a way to extract the tacit knowledge from the individuals. This can be done through scrum meetings, departmental meetings, team meetings. Especially in a high labour turnover environment, a standarized process to record personal knowledge and experience is very necessary. This will lead to retention of knowledge within an organization.

talking about the competitiveness, it is necessary to move away from the rigid corporate structures. The SMEs need to start working like agile startups. The cross functional teams and the interdepartmental communication can lead to this. This is what system thinking teaches us. One very important aspect of this is to make knowledge accessible to every person in the organization more important the right person at the right time. I feel that establishing the right process is very necessary. The culture, process, leadership and organizational structures can be one of the most important competitive advantage factors for an organization. They can facilitate knowledge sharing.

Saurabh Kukreja : 02 Jun 2019 21:05 |  Tags: Change Efqm Kbam Management Mbe |  Comments (0) |  Report a problem