All entries for October 2010

October 31, 2010

different feelings

CBE's study week finished on last Friday, and I think it's time for me to write something because it was my first time came UK for such a long time and of course, it is my first time study in UK. Warwick University is beautiful, quiet and clean as well as most people here are very friendly. I enjoy my life, also I enjoy my learning quite well. Studying in MBE is really an excited journey to me as I never had such wonderful experience before. In my previous study, people felt tired after classes and complained about the boring lessons and silly teachers. Sometimes I could even hear some weary voices: I don't like study, it make me crazy and painful. However, things turn out totally differently in CBE module. We asked the same question as we do before: "how do you feel about these lessons?" This time, every answer sounds happy: "It's interesting, I learned a lot from both presentations and seminars." Yes, it's interesting, that is enough because I never heard the word "interesting" before when we were discussing lessons. Who are not going to feel be motivated after hearing these encouraged words. Though we were doing same projects and seminars, everyone had different focuses and used different ways in expressing their ideas. When someone asked a question after a presentation, usually he would receive a wonderful comment: good question. People in my class are glad with what we did and what we learned during classes though inevitably we may feel tired and sleepy. But I'm sure no one will give up studying as everyone claims that I wish to learn more because I am learning something quite interesting.


October 29, 2010

Is it good or not?

Yesterday Paul raised a question to us: is it necessary for people to bring their children to work for one day. Some students agreed while the others do not. I remembered that someone mentioned about values and they were worrying that people would behave in the opposite way at work when compared with what they did at home. They asserted this is because they held different values in different place, or even their values were constantly, they tented to control their actions in proper ways when considering where they were. However, in my opinion, social values is not a key point that need to be stressed a lot. Most people won't wish to do anything bad in front of their children and they probably do not want to have arguments or disputes with others when their children are along with them so they do not need to argue with their bosses. At the same time, it is possible that their bosses are not going to blame them when they see their employees' children. Under these circumstances, I do hold the idea that people may not behave quite differently when they stay with their children as do not need to do so. In contrast, children could have the chance to know something about jobs which is useful for them in the future if they are permitted to have an office day.


October 28, 2010

How do we motivate and educate our employees using Deming, EFQM etc?

Firstly, leadership is crucial and if one could use it properly, it must be a great help to a company or employees. Using leadership to motivate and educate them in a way that suitable to them, so that they may feel encouraged and wish to learn more or to do something else. Then try to motivate and educate them persistently in order to help them to obtain continuous improvements. Besides, pay attention to the relationships between you and your employees, be a good listener and communicate with them recently so that probably you will have a better understanding about them. These could increase the effectiveness and efficiency when practice motivating and educating.


How could we apply Deming's System of Profound Knowledge in every day life?

The topic could be too wide and I just take our daily life for an example. As an individual, it is necessary for us to create a long-term purpose so that we know what we are doing and what we will do next. Also, keeping learning is important because our world is enjoying its enormous development, things may change quickly and there are always something new appear everyday. Learn from old experiences as well as current knowledge so the change may be able to manage. What¡¯s more, have a good relationship with your family members and friends, with your classmates and workmates, which can let you become more effectively in study and at work.


How do we monitor progress on the journey to excellence?

In my opinion, to start with, we should define excellence, such as set a standard or a criteria with it because there are different ¡°excellences¡± in different eyes. Next, an environment that is helpful to the journey to excellence is important. These are the preparation. Then focus should be on the processes as Deming suggested that do not left the quality management undone until the last stage. At last, approaches such as auditing or self-assessment are required so that we could know whether we are good or not and more importantly, knowing how good we are. We should learn from our experience through system thinking and information sharing in order to gain continuous improvements.


October 26, 2010

an impressive meeting

Sorry for the late publication since I had a kitchen party tonight, actually it must be last night. I finished this essay before the party without creating an entry, so that I used "today" through all this passage. I want to confirm that "today" is 25th.

Today was fruitful because I gained a lot in today's classes. I really had no idea about 'meetings! meetings! meetings!" until the lesson began in the morning. To be honest, I enjoyed it very much not merely because of it was an interesting meeting. More importantly, the two productive hours not only impressed me but also motivated me. Though probably I won't be a hotel manager in the future, or even I am not going to work as a leader, the class is both useful and important to me. We will all required taking part in weekly meetings, monthly meetings or something like those during work, it is important for us to have a general idea about these meetings. Also, I learned that it is necessary for general managers to create an agenda at the beginning of the meeting, it is department managers' responsibilities to avoid affronting others as well as showing prejudice, and so forth, which I cannot write down in details. What we learned through lectures, books and journals are theories and what we did today is practicing, though we were not practicing EFQM, OL. One thing is sure, we practiced something useful and we gained experiences about meeting despite it was not a real meeting. However, with little doubt, most of the time we are able to see values in theories only after it has been put into practice.


October 24, 2010

How do we put into practice organizational learning?

To start with, I do appreciate with Senge's opinion in learning organization: to practice a discipline is to be a lifelong learner. To practice an organizational learning, firstly, some learning preparations are required. These include understanding learners, identify learning purpose and contents, etc. Secondly, information sharing is significant, thus create suitable conditions and environments for organizational learning is important. Thirdly, knowledge management is most crucial. All the insights and experiences are needed to be integrated as organizational learning some kind likes "to see the big picture". Then what we learned should be applied into our work in order to gain continual improvement and develop the ability in innovation.


October 23, 2010

lots of different views

Someone stated questions in his blog that he was confused about the different point of views in one concept/tool/model, etc and worried about which one is correct. I have come across such problem and probably, the same situation as the above guy. For example, there are a variety of definitions in organizational learning with different key aspects in them. O'Reilly and Chatman focused on cultural perspectives while Fiol and Lyles concentrated on knowledge management. What's more, when comes to organizational learning and learning organization learning, things turn out to be more interesting. As Carol claimed, some people advocated for Senge's concept of the learning organization, as a goal, a state that could be achieved. Others advocated for organizational learning as a process supported by Argyris and Scho¡¡ìn, Huber, Garvin and Glynnl. At the same time, Ang and Joseph contrast organizational learning and learning organization in terms of process versus structure while McGill do not distinguish between learning organization and organizational learning. Similar situation appeared when I turned to audit and self-assessment. Paul advised us to find differences between those two approaches, unfortunately, I found something like this, Porter asserted the accreditations of the two approaches are so similar, that you do not even have to differ between Audit and Self Assessment. Thus he is just using the expression assessing, also for the ISO Audit. With little doubt, I need to do further research about all these opinions. However it is hard to conclude who is right because no person is infallible and there is no absolute level in managerial approach. A great deal of research may only help us deciding whose point of view is much proper even though one would like to point out "he is wrong", in my opinion, that "wrong viewpoint" is just a wrong in his eyes.


October 21, 2010

teamwork, that's good

It is really wonderful to work in groups and I never had such experience before. When I first saw my timetable, I gasped with a great number of teamwork time. Uh..teamwork, For what? And now, I would like to say I enjoy it. I did few presentations before and I have never thought too much about PPT. What I have realized is that make a ppt neat and concise is no longer enough. It needs to be beautiful, colorful, full of different kinds of diagrams, to which it may much easier than a normal one in drawing people's attention. After some similar presentations, people will inevitable become tired and fatigued so that they may not able to concentrate a lot on lectures. Then a well-designed ppt is important and required.

What's more, there is no doubt that every team member will get different stuff thus we may have different opinions on each topic. Sometimes, we cannot reach the agreements on a few instructions. For example, we are asked to do some research on key values in OL. I hold the view that key values must be disciplines, characters or philosophies while someone points out key values could be the importance of OL, such as why we should develop a learning organization. That's fantastic though we have no idea about the correct answer. However, I believe that most of the time, our purpose in mini-projects or some other projects are not to seek a yes or no answer. One of the crucial points is that through teamwork we will have great chance to gain plenty of knowledge and ideas, we need to read these materials, then we discuss them, finally it is possible for us to bring our own opinions.


October 20, 2010

The fire alarm jangled again

The awful fire alarm jangled in yesterday morning at 7:30am, and it really drove me crazy when I realized it was only a fire-fighting exercise. I suffered this case twice when I was in rootes, one of them happened at about 6pm and the other one began at terrible 1am. Fire alarms in UK are definitely much sensitive than in China, in which they seldom sound wherever. One of my friends in China believes this is cool because such crazy alarms will keep us safe to a great extent. Also, I told her most doors in my university are fire doors, and then she asked me why. Why fire management in UK is better than in China?

Today I had a lecture about EFQM and I learned that there is the European Quality Award in Europe, the Deming Prize in Japan, the Malcolm-Baldrige National Quality Award in America, but how about other countries? I read from a book which states that TQM was adopted by government legislation and was then widely accepted and developed in both state-owned and commitment enterprises. However, there still remain certain gaps in the commitment to TMQ in Chinese enterprises. Thus, when it comes to products, goods in China are of ordinary quality but cheaper while Japan offers merchandise in first quality with dear price for the reason that better quality means more money. Why does it happen? Does it come about because of less demand in quality management in China? Or the reason could be most companies in China tend not to spend extra money in quality management. As for China, this condition is certainly bad and need some changes. However, viewing in the scope of the world, I'm not sure whether it is negative or not. We should have things both expensive and cheap as the different requirements of people and not everyone in the world has the ability to always consume high quality products. So I doubt under such circumstance whether it is positive or not for the whole world if changes happen in China. Anyway, I think I must stop this ridiculous topic or else I may consider myself as an unpatriotic guy.


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  • every tools has its specifics..however…they are not away from limitations…i believe two or more … by on this entry
  • yes, I agree wiki supports knowledge sharing, but not all the time. In KBAM, it did. Because we had … by on this entry
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