All entries for Friday 26 November 2010
November 26, 2010
When I was in CBE course, I didn't realize that leadership was such an important factor in quality management. Deming claimed the institution of leadership and EFQM focuses on creating leadership, so that it is no doubt that leadership should be a significant element in management. However, after I read some articles about 6 sigma, it occurred to me that perhaps leadership was the most important factor in quality management. Building a proper leadership is one of the premises in using 6 sigma. Also, unsuitable social emotional process may lead to the failure of a project as it contributes to 95% of the failure in whole process. Obviously, leadership plays an important role in guiding social emotional process. That is, it seems that leadership should be put in the first place in quality management.