January 07, 2010

Six Sigma in all areas

Six Sigma is a tool which boosts efficiency and effectiveness of all processes and operations within any organization (William Truscott, 2003), not only for the manufacturing sector, but any company pretending to set improvement programmes to become a world-class organization. Nowadays, even service firms are also implementing this tool to boost performance in all departments (Biolos, 2003). Companies are executing the six sigma approach for everything, from health services operations to enhancing accounts receivables (especially in the health sector as variation has to be almost zero for obvious reasons), from the financial area to the legal department. However, Six Sigma might need some adjustments as it does not work for every service process, but it is still applicable for any area.

Biolos, J. (2003). Six Sigma Meets the Service Economy- Six Sigma: It’s not just for Manufacturing. Retrieved December 20, 2009, from the Harvard Business School website: http://hbswk.hbs.edu/archive/3278.html

Truscott, W. (2003). Six Sigma: Continual Improvement for Businesses, USA: Butterworth-Heinemann.


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