Why Leadership as a necessary ingredient of the excellent business
I think today I, if not realized, but became closer to the understanding why the leadership is so important. To my mind, the reason why there is a need for leadership is that this secret ingredient involves employees in the company’s life. This involvement may be very different: intelligent, emotional etc. It even includes passion if you wish. Without this involvement we are not able to reach the excellence. I think many EFQM tools imply at least formal employees’ involvement, but the leader is the person who is able to make all these tools really powerful and vivid.
As far as I understand (correct me if I am wrong), management tends to talk about motivation. I think it is a noticeable difference.
Another interesting thing that really appeals to me is how to build this involvement. The policy deployment approaches could be really useful in this sense. I feel that Hoshin Kanri is more efficient, than the Balanced Scorecard that seems as a more rough tool.