To measure or not measure
The problem of measuring the things that can hardly be measured keeps attracting my attention. Today we have tried to understand how the leadership may be evaluated. We could not come up with lots of ideas – and it is not similar to the other sessions we have already had where we had lots of things to input. I think it is a major problem of many so called non-natural sciences – not being able to measure things they are studying it is quite hard to build a theory and support it by equations – to look enough scientific (at least in a traditional way).
For me this topic is closely connected with another very interested issue – employees’ involvement in a work process. Because I think that a leader plays the main role in this process and his/her successfulness depends directly on the level of the people’s involvement.
In this respect I feel that is vitally important to provide all the employees with all the information about what is going in the company (what is the vision, strategy and goals) – that really unites the company collective. And even more important to provide some mechanisms of people’s participating in the process of creating even the top level decision – like strategy and goals. In Russia this is usually totally ignored and that really affects the company performance. I feel that Hoshin Kanri is more adapted to solve this task than the Balanced Scorecard and I’ll try to have some additional reading about it providing I have some spare time …