All entries for Wednesday 18 January 2006
January 18, 2006
When I was preparing to yesterday’s presentation I was really shocked be the tendency I discovered. Some 6S ‘gurus’ tend to discuss the human factor of 6S describing it by the term ‘people’s resistance’ and how to overcome this resistance. Having read several ‘gurus’ I am prone to think that they look on the process of 6S implementing like on a war, which they should win whatever it takes. I was not prepared to it, to be honest. I think more delicate approach to employees, which implies creating the understanding why the company needs 6S, could be much more winning than all their strategies for overcoming people’s resistance.
In addition to the VOICE of the CUSTOMER 6S practitioners should also listen to The VOICE of the EMPLOYEE, which sometimes tells very clever things….