All entries for Monday 10 October 2005
October 10, 2005
It is said that the most important things can not be measured.
I dare to make one amendment to this classic point – the most important things can not be measured DIRECTLY.
I graduated from the Physics department of Nizhny Novgorod University and during my last two years of study I dealt with the things which no one has ever seen and very unlikely will see in the nearest future. I don’t want mention these things here in order not to confuse anybody, you should trust me. However, I know for sure that humans in general, and physicists in particular deal with immeasurable things quite successfully. And the reason is if the thing exists it shows itself. It shows itself by interactions with the surroundings, by its reaction on internal actions and so on. Realizing how it influences on some measurements which we are able to perform (and which give us some ‘integral’ figures), we only have to find and to separate its participation on this process. Of course it sounds much easier that it is, but it is possible to do. And there are several things from the ‘Requirements’ part of our Excellence picture, which I feel must be measured:
- Employees’ involvement and participation
- Cooperation, not competition
- Awareness of all stakeholders needs
- Sharing knowledge
- (the list may be continued)
The measurement of immeasurable things could be a great subject for the course project, isn’t it?
Today we have tried to answer on the question posted in the title of this message. Despite we have some knowledge about this subject (quite limited, but we have it) we started coping with it from the very beginning. We put our ideas quite randomly, basing on our own feelings rather than knowledge, and after collecting a huge number of ideas we (with the help of our tutor) grouped it.
Firstly, I was quite sceptical about it, but after a while I realized that this approach reveals some things which had not been clear to me before.
- It’s not possible to give a simple definition to the 3E.
- Trying to create the universal definition to the 3E we traced the way which the creators of EFQM had already passed. It was a really amazing feeling and it was an extremely useful experience.
- The way how EFQM presents its Excellence model is not awkward, as I was prone to think few days ago. Moreover, I realized that this is probably the only way how so complex and holistic theory can be organized and presented.
Today I devoted 2 hours of my life to answering on a very complicated question. Before starting to do it I was not sure if it worth doing, or we should try to find the answer in the relevant literature. I have learnt a very important thing due it. The thing is that even if the question seems very hard and there are not many chances that the right and holistic answer will be found, however, the process of answering is worth doing. It can really help you to become closer to the answer, besides, it can highlight some absolutely new thing which are valuable itself. I will definitely use in my life.