All 1 entries tagged <em>Hsbc Complaints</em>Robert McGonigleRob McGonigle's WebLog. This blog records my research and thoughts on search marketing. Many entries contain stuff removed to re-focus my OU project, "Identify the enduring concepts of Internet Search for SMEs".https://blogs.warwick.ac.uk/robmcgonigle/tag/hsbc_complaints/?atom=atomWarwick Blogs, University of Warwick(C) 2024 Robert McGonigle2024-03-29T00:17:02ZHSBC discriminates against 18 year olds who have not passed their driving test. by Robert McGonigleRobert McGoniglehttps://blogs.warwick.ac.uk/robmcgonigle/entry/hsbc_discriminate_against/2008-08-22T22:06:44Z2008-08-22T22:05:55Z<p class="answer">Writing about web page <a href="http://www.direct.gov.uk/en/Motoring/DriverLicensing/NeedANewOrUpdatedLicence/index.htm" title="Related external link: http://www.direct.gov.uk/en/Motoring/DriverLicensing/NeedANewOrUpdatedLicence/index.htm">http://www.direct.gov.uk/en/Motoring/DriverLicensing/NeedANewOrUpdatedLicence/index.htm</a></p>
<p>My son, John, visited <span class="caps">HSBC</span>, Coventry, Cathedral Lanes, for the 3rd time recently to change to a Student account. The first time they told him that all he needed was his University place confirmation letter from <span class="caps">UCAS</span>. He returned with the <span class="caps">UCAS</span> letter, and other ID because he had just organised a large Building Society cheque, to be asked for photoID.</p>
<a href="http://www.findadrivingschool.com/Applyforlicense.php" title="Photocard for Drivers Licence"><img style="float:right;padding-left:5px;" src="http://www.findadrivingschool.com/Prov%20Licence%20Image.jpg?maxWidth=500" alt="Photocard for Drivers Licence" border="0" /></a>John produced his Photocard Provisional Drivers Licence which they rejected because he was over 18 and it was a provisional licence. <br />
Some photocard benefits from the direct.gov.uk site include;
<ul>
<li>A secure format reduces the chance for misrepresentation </li>
<li>Makes certain that the person getting a provisional licence, taking the test and getting a full driving licence is one and the same </li>
<li>Makes certain that the person obtaining the licence is the right age to do so.<br />
The main road-safety reason the <span class="caps">DVLA</span> insists on the full Photocard for learners was to eliminate impersonation at driving tests.</li>
</ul>
<p>So I was dragged out to fetch his 5 year old passport, with photo of a child 4” shorter, and letters from Building Society, Student Finance and his University. These are all rejected because these were not on their list of letters <span class="caps">HSBC</span> will accept to prove residence. They asked him for utility bills or a bank statement from another bank! Even at 18, John just suggested that if he needed to open another bank account he would close his <span class="caps">HSBC</span> one. Then they finally conceded to upgrade his account – already an over 18, full account.</p>
<p>Complaints have finally extracted a promise to send a letter of apology to John as the branch conceeds they should not have demanded evidence of residence as he had banked with them for 7 years from the same address. They still stand by their policy on the photocard; which is not only wrong but discrimination on age and the ability to drive! Other banks and mutuals accept the Photocard.</p>
<p>My older son went through the same problems 2 years ago before switching out to the Warwick campus branch. It turns out that Coventry University has their own branch these days too and I am convinced that the Cathedral Lanes branch just don’t want students.</p><p class="answer">Writing about web page <a href="http://www.direct.gov.uk/en/Motoring/DriverLicensing/NeedANewOrUpdatedLicence/index.htm" title="Related external link: http://www.direct.gov.uk/en/Motoring/DriverLicensing/NeedANewOrUpdatedLicence/index.htm">http://www.direct.gov.uk/en/Motoring/DriverLicensing/NeedANewOrUpdatedLicence/index.htm</a></p>
<p>My son, John, visited <span class="caps">HSBC</span>, Coventry, Cathedral Lanes, for the 3rd time recently to change to a Student account. The first time they told him that all he needed was his University place confirmation letter from <span class="caps">UCAS</span>. He returned with the <span class="caps">UCAS</span> letter, and other ID because he had just organised a large Building Society cheque, to be asked for photoID.</p>
<a href="http://www.findadrivingschool.com/Applyforlicense.php" title="Photocard for Drivers Licence"><img style="float:right;padding-left:5px;" src="http://www.findadrivingschool.com/Prov%20Licence%20Image.jpg?maxWidth=500" alt="Photocard for Drivers Licence" border="0" /></a>John produced his Photocard Provisional Drivers Licence which they rejected because he was over 18 and it was a provisional licence. <br />
Some photocard benefits from the direct.gov.uk site include;
<ul>
<li>A secure format reduces the chance for misrepresentation </li>
<li>Makes certain that the person getting a provisional licence, taking the test and getting a full driving licence is one and the same </li>
<li>Makes certain that the person obtaining the licence is the right age to do so.<br />
The main road-safety reason the <span class="caps">DVLA</span> insists on the full Photocard for learners was to eliminate impersonation at driving tests.</li>
</ul>
<p>So I was dragged out to fetch his 5 year old passport, with photo of a child 4” shorter, and letters from Building Society, Student Finance and his University. These are all rejected because these were not on their list of letters <span class="caps">HSBC</span> will accept to prove residence. They asked him for utility bills or a bank statement from another bank! Even at 18, John just suggested that if he needed to open another bank account he would close his <span class="caps">HSBC</span> one. Then they finally conceded to upgrade his account – already an over 18, full account.</p>
<p>Complaints have finally extracted a promise to send a letter of apology to John as the branch conceeds they should not have demanded evidence of residence as he had banked with them for 7 years from the same address. They still stand by their policy on the photocard; which is not only wrong but discrimination on age and the ability to drive! Other banks and mutuals accept the Photocard.</p>
<p>My older son went through the same problems 2 years ago before switching out to the Warwick campus branch. It turns out that Coventry University has their own branch these days too and I am convinced that the Cathedral Lanes branch just don’t want students.</p>0