July 11, 2010

Comet's Customer Service as good as the John Lewis Partnership

Comet LogoTwice this year the old brick’s and clicks, Comet have delivered with service that was much better than I had expected.

Back on Christmas Day, with the large meal over, our dishwasher broke down.
Our priority was to get a replacement as quickly as possible. The John Lewis partnership and one or two others had ‘2 working day’ delivery promises. Comet beat these by having stock in Coventry we could pick up Boxing Day!
I arrived, noted that I saved £30 against the in-store price and their staff helped load the washer into the car. With my son to help it was in and working asap.

More recently I started to look for a new washing machine. My wife picked the model and I found the best price then added £15 to get the old one taken away. The on-line only seller’s system failed so I called them the next day but could not get through. So I remembered our positive result and checked out Comet. By the time Comet’s lower £10 removals charge was added the price difference was under £7.

Their driver Tony Powell politely explained all our options. He unpacked our new machine, placed it where we wanted, insisting we check it out and took the old one away. John Lewis Partnership levels of customer care.

When I made the usual call to Hotpoint to register the appliance I was pleasantly surprised again to hear that Comet had already done this for me.

- One comment Not publicly viewable

  1. Ronnie

    “Brick’s and clicks” – Nice, that sounds pretty cool and could catch on. Comet customer service in this regard seems to have been all-around pleasant, but from the time I’ve spent on the MoneySavingExpert forums [ http://forums.moneysavingexpert.com/ ], Comet seems to get a bad rap – I believe this is particularly so because of their handling of after-sales problems, i.e. breakdown in goods, then your opinion of them may change if you get treated differently. However, in my own experience I have not had any significant difficulties with the Comet store and they seem to be quite good. Though I would do a price check online before buying anything from any of the high street retailers, for example this Comet Electrical [ http://www.superstoresearch.com/%7EComet ] page provides a handy way of browsing washing machines and dishwashers at Comet, while clicking any of the product name links will return a price check and show you the cheapest price – I have found this to be anywhere from £50-£200 less on many occasions and helps if you want to ask Comet for a discount and to price match it.

    26 Aug 2010, 15:08

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