All entries for Friday 02 May 2008

May 02, 2008

OFCOM says Coventry Analogue Cable switch–off is VM commercial call.

Follow-up to Coventry Analogue Cable Switch–off next week – 3 years ahead of Digital UK Plan! from Rob McGonigle on Internet Search & SMEs

Ofcom logoOfcom replied to my email explaining that the early switch-off of our analogue cable service, yesterday, was a Virgin Media commercial decision and told me to find a better aerial / satellite dish fitter.

A Sky salesman has been in the road and found 5 more neighbours that are in the same boat. He was selling a ‘better dish’ that can pick up the signal through the trees. I am not convinced as the signal depends not only on brute signal levels but also error rates caused by the leaves and movement. Some of the neighbours are in better positions so we will see how they get on. The Sky man did observe the prevalence of mini-dishes caused by the poor Freeview reception and declared.

Whitley has become a Sky village.

My experience with Virgin Media’s customer service has not improved even after they cut the house off. The direct debit was not adjusted so VM have charged me for days with zero service. I stripped out their ancient cable boxes last night as they run very hot. Whatever I use in the future will use less power than these heaters.


Robert McGonigle : 02 May 2008 14:58 |  Tags:     |  Comments (3) |  Report a problem

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