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November 10, 2005

There's no such thing as a free lunch

Except actually there is…

A couple of Thurdays ago, I want to Cafe Xanana ("bar, bistro, grill", but no mention of "cafe"...). According the clock in Xanana's kitchen it was 5 minutes before the advertised end of food service, but they'd already stopped serving. I got out my phone and sent an email to feedback@sunion.warwick.ac.uk while I was still angry.

After an intermediate email to check a few details, Nick Seagrave (CCDO) emailed me back to say I could have a free main course for two people by way of an apology.

So, since it was still on the lunch menu the next time I happened to go there, I got a free lunch. Admitedly I also had a drink and a side order that I had to pay for, but the main course was free.

I have to compliment them on their after–complaint service…


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