IT Services are, as one of my friends would say (and I believe has, on many occasions), crapweasels.
There was a security incident recently so they expired everyone's passwords. Without telling anyone.
They gave people two grace log–ins in which to change the password before it completely stopped. Without telling anyone.
The only time you were told is if you log into a computer on campus, rather than, say, Blogs or any of the other web–based systems. They did this on a weekend.
There are about 15,536 students, and they all need to contact ITS if their password expired after the grace period. ITS have two people on the physical helpdesk, and a handfull of people on the phones. When I got my password sorted after my 9 o'clock, there were about 50 people in the phone queue, and about the same for the helpdesk itself.
There's nothing like good planning…
…and this is noth… well, you know how that goes.