All entries for Friday 14 December 2007
December 14, 2007
Watchdog recently ran a report on Carphone Warehouse sales staff incorrectly informing customers that if they didn't buy Carphone Warehouse's own insurance for their new iPhone that they would need to take out a second contract if it was stolen, meaning they were paying for two contracts but had only one phone.
On the off chance that there are still some ill-informed staff out there, make a note of Watchdog's number (020 8535 1000) and head to your nearest Carphone Warehouse. Enquire about an iPhone and if they give you the line about the insurance, say to them, "Hang on a sec," then get out your phone and ring Watchdog then say something along the lines of:
"Watchdog? Yeah, hi. I'm in Carphone Warehouse right now, and you'll never guess what? They've just given me the line about insurance! I know, and after you've mentioned it twice! Sure, it's [Insert City Here]. No problem. Bye. [To Salesperson] Sorry, where were we?"