All 3 entries tagged Troubleshooting

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April 03, 2007

RefWorks and pop–ups

RefWorks makes use of pop-ups to work properly, so you will need to make sure your web browser is set to allow them. This is particularly true if you want to export references from a database into your RefWorks account.

If nothing happens when you try to export references, make sure your web browser is set to allow pop-ups, then try again. This simple process will often solve many problems experienced by RefWorks users.

To disable pop-ups in Firefox, click Tools, Options then Content and untick the option Block pop-up windows followed by OK.

To disable pop-ups in Internet Explorer, click Tools, Pop-up Blocker, Turn Off Pop-up Blocker

Alternatively you can set both Firefox and Internet Explorer to allow pop-ups for particular sites.

For security reasons, you are strongly advised to turn your pop-up blocker back on once you have finished using RefWorks.

March 30, 2007

Problems using Direct Export? Try clearing your cache.

If you find that the Direct Export option isn’t working when you try and take references from a database and put them into your RefWorks account, it may be because your web browser is storing a cached version of the page. This is a problem you’re most likely to come across when using Business Source Premier (BSP), but it might affect others too.

To clear your Cache:

Internet Explorer Users: Click the Tools menu, then select Internet Options. Make sure the General tab is displayed and under the section Temporary Internet Files, click Delete Files then OK, followed by OK again.

Firefox Users: Click Tools, then Options. Click the Privacy button and click the Clear button next to Cache, then OK.

October 06, 2006

Installing Write n Cite on a home PC or laptop

If you are trying to install Write n Cite on a home PC or laptop and receive the following message

The file c:\ProgramFiles\Refworks\UNWISE.EXE could not be opened

make sure you have Administrator level permissions to install software on that machine, otherwise the installation will fail.

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